Marc Rhodes
San Diego,CA
Summary
Energetic Hospitality Team Member known for high productivity and efficient task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel in communication, teamwork, and adaptability to ensure positive guest experiences and smooth operations.
Seasoned professional, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Hospitality Team Member
Sea World
San Diego, CA
07.2023 - Current
- Monitored inventory levels and replenished stock as needed.
- Handled incoming calls, answered questions, and responded to complaints promptly.
- Greeted guests in a friendly and professional manner.
- Demonstrated excellent problem-solving and communication skills in a high-pressure environment.
- Conducted daily inspections of equipment to ensure proper functioning order.
- Provided customer service to ensure guest satisfaction.
- Provided training support for new hires within the hospitality team.
- Maintained positive relationships with vendors to ensure quality products were received at competitive prices.
Bartender
Red Lobster
La Mesa, California
01.2023 - 06.2023
- Processed payments accurately and efficiently with POS system.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Developed good working relationships with fellow employees through effective communication.
- Adhered to state regulations regarding serving alcohol responsibly.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Attended regular training sessions to stay updated on new products or trends.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Made friendly conversation with customers to provide enjoyable bar experience.
Sales Associate
UGG
San Diego, CA
09.2021 - 01.2023
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Worked with fellow sales team members to achieve group targets.
Theater Bartender
Sugar Factory
San Diego, California
03.2021 - 10.2021
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Stocked ice bins and coolers as needed throughout shift.
- Developed good working relationships with fellow employees through effective communication.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Balanced daily registers and generated sales reports for management.
- Checked identification of guests to verify age requirements for alcohol purchase.
Barista
STARBUCKS COFFEE COMPANY
San Diego, California
03.2014 - 04.2021
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Placed orders with suppliers for delivery of products required for daily operations.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Courtesy Clerk
Albertsons
San Diego, California
09.2006 - 05.2014
- Greeted customers in a friendly and professional manner.
- Checked expiration dates on products regularly and removed outdated items from shelves.
- Stocked shelves with merchandise, rotated products, and removed expired items.
- Provided excellent customer service by answering questions and addressing concerns.
- Operated a cash register to process payments from customers.
- Maintained a neat and orderly work area at all times.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
San Diego Miramar College
San Diego, CAHigh School Diploma -
Rancho Bernardo High School
San Diego, CASkills
- Cash handling proficiency
- Cross-cultural sensitivity
- Food safety awareness
- Guest relations
- Professional appearance
Timeline
Hospitality Team Member
Sea World
07.2023 - Current
Bartender
Red Lobster
01.2023 - 06.2023
Sales Associate
UGG
09.2021 - 01.2023
Theater Bartender
Sugar Factory
03.2021 - 10.2021
Barista
STARBUCKS COFFEE COMPANY
03.2014 - 04.2021
Courtesy Clerk
Albertsons
09.2006 - 05.2014
San Diego Miramar College
High School Diploma -
Rancho Bernardo High School