Marc Rodriguez
Sherman Oaks,CA
Summary
Dynamic professional with a proven track record at Walmart Inc. as a Store Project Coach, adept at task delegation and training delivery. Skilled in fostering a culture of continuous learning, I effectively streamlined workflows as a Claims Data Analyst, enhancing efficiency while maintaining confidentiality and compliance. Passionate about coaching and empowering teams for success.
Overview
27
27
years of professional experience
Work History
Store Project Coach
Walmart Inc.
01.2004 - Current
- Fostered a culture of continuous learning within project teams, promoting professional development opportunities and encouraging the sharing of best practices among peers.
Claims Data Analyst
Wellpoint Health Networks
04.2000 - 01.2003
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
Customer Service Representative
Convergys
03.1998 - 05.1998
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Business Management
Letran College
Manila, PhilippinesNo Degree - Computer Management
Perpetual Help College
Manila, PhilippinesSkills
- Task delegation
- Training delivery
- Coaching techniques
Timeline
Store Project Coach
Walmart Inc.
01.2004 - Current
Claims Data Analyst
Wellpoint Health Networks
04.2000 - 01.2003
Customer Service Representative
Convergys
03.1998 - 05.1998
No Degree - Business Management
Letran College
No Degree - Computer Management
Perpetual Help College
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