MARC SERAPIO
New York,NY
Summary
I have more than ten years of Sales Experience for both B2B and B2C in the retail service industry. I manage sales and processes resulting in better performance, exceeding daily sales goals and improved existing ones to increase efficiency and make it cost effective while maintaining quality. I did a lot of customers research and client outreach and built strong relationships in long term partnerships. Through those years, I have improved my communication, collaboration and inter personal skills while working with team and dealing with customers.
Overview
11
11
years of professional experience
Work History
SALES AND MARKETING
Exclusivo LLC
2018.10 - Current
Responsibilities
- Conduct Customers Research and Client Outreach
- Monitor competitor and market shifts to maintain company relevance.
- Respond promptly to customers queries to increase overall satisfaction
Accomplishments
- Interacted with an average of 80-100 diverse customers, promoting excellence communication and customers service skills.
- Reached out and spoke with potential customers with daily average of 40-50
- Developed strong relationships with clients to grow business networks.
SALES MANAGER
SW & Jin Cleaners Corp
2012.11 - Current
Responsibilities
- Manages 5-8 people across 3 branches of the company and meet daily sales goals.
- Answers customers complaints an process refunds, credits and charges.
- Overlook supply and monitor work loads.
Accomplishments
- Maintained or exceeded end-of-day receipts with cash and credit card transactions to account for daily sales averaging $3,000 per day.
- Handled past due accounts effectively, securing $1,500 past- due accounts in one day.
- Praised for the ability to solve difficult problems independently and efficiently.
Education
Bachelor of Science - Business Administration in Marketing
ATENEO DE DAVAO UNIVERSITY
Davao City, Philippines03.2007
Technology Sales And Development Course -
Course Careers
04.2023
Skills
- Brand Development
- Cross-functional Collaboration
- Multicultural Marketing
- Sales Forecasting
- Relationship Building
Timeline
SALES AND MARKETING
Exclusivo LLC
2018.10 - Current
SALES MANAGER
SW & Jin Cleaners Corp
2012.11 - Current
Bachelor of Science - Business Administration in Marketing
ATENEO DE DAVAO UNIVERSITY
Technology Sales And Development Course -
Course Careers
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