MARC-STEPHEN PIERRE
PHILADELPHIA,PA
Summary
Detail-oriented Technology Professional experienced in Quality Assurance and software testing. Delivered effective troubleshooting of complex mobile and technical issues while identifying software defects and documenting clear bug reports. Focused on enhancing product quality and user experiences through a strong understanding of QA fundamentals and a blend of technical and customer service skills.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Sales Associate/Troubleshooter
T-Mobile
Philadelphia, Pennsylvania
08.2024 - 08.2026
- Collaborated with team members to achieve sales targets.
- Assisted customers in selecting mobile devices and plans.
- Provided technical support for device setup and troubleshooting.
- Conducted product demonstrations to enhance customer understanding.
- Maintained knowledge of current promotions and product features.
- Processed transactions accurately using point-of-sale systems.
Marketing Specialist
Caper by Instacart
Philadelphia, PA
03.2024 - 08.2024
- Promoted new shopping cart system to enhance customer adoption
- Troubleshot common issues and guided customers on effective countermeasures
- Provided support to customers in navigating the shopping cart features. in using the cart effectively.
Customer Service Representative (Remote)
Resident Home
Philadelphia, United States
08.2023 - 03.2024
- Assisted customers in placing orders for bedroom furniture, ensuring satisfaction with selections such as mattresses, bed frames, and drawers.
- Facilitated customer retention by presenting tailored offers to those wishing to return items, encouraging them to keep products or upgrade to premium options.
- Facilitated customer retention by offering upgrades or retention options for returned items.
- Coordinated tracking, return, and refund processes to enhance customer experience and resolve issues efficiently.
Customer Service Representative (Remote)
Dick's Sporting Goods
Philadelphia, United States
08.2023 - 01.2024
- Maintained professionalism while resolving issues for upset customers, ensuring a positive experience.
- Resolved customer complaints and inquiries courteously and efficiently, enhancing customer satisfaction.
- Communicated effectively with customers through verbal and written channels, fostering clear understanding and trust.
- Maintained a high level of professionalism when dealing with upset customers.
Customer Service Representative (Remote)
Agero Roadside Assistance
Philadelphia, United States
01.2023 - 05.2023
- Received incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
- Understood the nature of the member's distress, ensuring their immediate safety, and documented the details promptly and accurately.
- Provided compassionate support and maintained composure during high-intensity calls.
- Communicated critical information to internal and external teams to expedite dispatch process.
Customer Service Representative (Remote)
Allstate
Philadelphia, United States
02.2022 - 08.2022
- Addressed customers courteously using effective problem-solving skills to resolve inquiries.
- Provided account information to customers and explained bill service policies and customer rights.
- Coordinated medical examinations and completed forms to fulfill policy requirements.
- Processed insurance claims for customers following home or vehicle accidents, facilitating timely support.
Customer Service Representative (Remote)
Radnet Radiology
Philadelphia, United States
01.2020 - 02.2021
- Addressed customers courteously, utilizing problem-solving skills to resolve inquiries effectively.
- Maintained logs and documentation to track key information on incoming and outgoing calls for reference and follow-up.
- Coordinated scheduling of medical appointments for patients, including screening and diagnostic mammograms and DEXA bone density exams. (Screening and Diagnostic mammograms, DEXA bone density exams, etc.).
Education
QA Engineer Certification - Quality Assurance Engineering/ Software Tester
Tripleten
03.2026 - 10.2026
Electrical Engineering -
Université Quisqueya
Port-au-Prince, Haiti 09.2015 - 12.2018
High school -
Collège Catts Pressoir
Port-au-Prince, HaitiSkills
- Customer Service
- Point-of-sale operation
- Technical support
- Product expertise
- Retail operations
- Software Testing
- Python automation
- Test Cases
- Quality assurance
- Decision Making
- Critical thinking
- Time management
Languages
- English
- French
- Spanish
Details
- English
- French
- Spanish
Timeline
QA Engineer Certification - Quality Assurance Engineering/ Software Tester
Tripleten
03.2026 - 10.2026
Sales Associate/Troubleshooter
T-Mobile
08.2024 - 08.2026
Marketing Specialist
Caper by Instacart
03.2024 - 08.2024
Customer Service Representative (Remote)
Resident Home
08.2023 - 03.2024
Customer Service Representative (Remote)
Dick's Sporting Goods
08.2023 - 01.2024
Customer Service Representative (Remote)
Agero Roadside Assistance
01.2023 - 05.2023
Customer Service Representative (Remote)
Allstate
02.2022 - 08.2022
Customer Service Representative (Remote)
Radnet Radiology
01.2020 - 02.2021
Electrical Engineering -
Université Quisqueya
09.2015 - 12.2018
High school -
Collège Catts Pressoir