MARC ANTHONY Rivera
Gilbert,AZ
Summary
Solution-oriented team player with 7 years of experience providing client satisfaction. Ability to handle multiple tasks simultaneously, while working in a fast paced environment.
Overview
10
10
years of professional experience
Work History
CREDIT ABUSE PORTFOLIO
Chase, Sapphire Card Services
02.2019 - Current
- Investigate and protect clients assets from potential fraud activities.
- Navigate multiple applications systems such as, Word, Excel, and Microsoft Outlook.
- Take pride in helping people by solving problems, presenting, and explaining solutions.
- Exceeded performance metrics consistently, earning recognition from my peers.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Customer Service Representative
Chase, Sapphire Card Services
05.2017 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Mobile Sales Associate
T-Mobile
11.2015 - 06.2017
- Troubleshot technical issues with mobile devices, helping customers resolve problems quickly without needing additional support services.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Increased store revenue by consistently meeting and exceeding sales targets through upselling and cross-selling techniques.
- Developed strong rapport with clients, fostering long-term relationships that led to regular referrals and new business opportunities.
RETAIL CUSTOMER SERVICE
Hat Club
11.2014 - 12.2015
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
- Enhanced customer satisfaction by providing efficient and accurate service in a fast-paced retail environment.
- Provided excellent customer service while remaining alert for potential security risks or threats within the retail environment.
- Gained hands-on experience in managing various aspects of retail operations, including sales, customer service, inventory control, and visual presentation.
Education
High School Diploma -
Dobson High School
Mesa, AZ2013
Skills
- Financial service experience
- Problem solving
- Team player
- Hard worker
- Reliable
Timeline
CREDIT ABUSE PORTFOLIO
Chase, Sapphire Card Services
02.2019 - Current
Customer Service Representative
Chase, Sapphire Card Services
05.2017 - 02.2019
Mobile Sales Associate
T-Mobile
11.2015 - 06.2017
RETAIL CUSTOMER SERVICE
Hat Club
11.2014 - 12.2015
High School Diploma -
Dobson High School
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