Marcanthony Stillman
Palmetto,FL
Summary
Dynamic customer service professional with a strong work ethic and integrity, recognized for enhancing customer satisfaction at Detwilers Farm Market. Proven expertise in cash handling and conflict resolution, fostering loyalty through exceptional service. Adept at multitasking and mentoring, contributing to team success in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Cashier Associate
Detwilers Farm Market
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases and locate items.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Waiter/Food Service Worker
Florence’s Brooklyn Pizzeria
05.2023 - 09.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
No Degree -
State College of Florida
Bradenton, FL05-2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Customer service excellence
- Cash register operation
Languages
Spanish
Limited Working
Timeline
Cashier Associate
Detwilers Farm Market
04.2024 - Current
Waiter/Food Service Worker
Florence’s Brooklyn Pizzeria
05.2023 - 09.2023
No Degree -
State College of Florida
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