Marcasia M Donaldson

• Provided safe, efficient, and compassionate mobility assistance to passengers with disabilities or special needs.
• Assisted passengers from check-in through boarding and arrival, ensuring timely and comfortable travel experiences.
• Coordinated with airline staff, gate agents, and flight crews to facilitate smooth passenger transitions.
• Managed and maintained wheelchair equipment, ensuring cleanliness and functionality at all times.
• Delivered exceptional customer service, addressing passenger concerns and adapting support to individual needs.

• Handled a high volume of inbound and outbound calls, assisting clients with insurance

inquiries, policy updates, and claims processing.

• Delivered accurate and timely information to customers while maintaining a positive and

professional tone.

• Entered and updated client information in company databases, ensuring accuracy and

confidentiality.

• Resolved customer concerns and provided guidance to enhance satisfaction and retention.

• Collaborated with supervisors and team members to meet daily performance goals and

improve service quality

• Delivered excellent customer service by assisting shoppers with product selections and ensuring a positive in-store experience
• Met and exceeded daily and weekly sales goals through upselling and product recommendations
• Operated POS system accurately, handling cash, card, and return transactions efficiently
• Maintained organized merchandise displays and ensured products were well-stocked and visually appealing