Marcee Walton

Accomplished Customer Service Representative and Team Leader with a proven track record at Bank of America, enhancing customer satisfaction and loyalty through effective complaint resolution and empathy. Excelled in high-stress situations, demonstrating exceptional problem-solving abilities and Microsoft Excel proficiency. Recognized for mentoring staff and exceeding performance metrics, embodying an adaptive team player mindset.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 17 staff members.
• Achieved manager of the year by completing skilled task with accuracy and efficiency.

• Help Scout Expert
• ServSafe Food Handler's Certification
• First Aid Certification
• Manager of the Year