Marcel Brantley
Loganville,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Tax Preparer
Paramount Tax Pros
11.2020 - Current
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine best filing options.
- Developed tax plans and projections to help clients meet objectives.
- Calculated estimated tax payments for clients.
- Responded to inquiries from IRS and other tax authorities.
Customer Service Specialist
One United Bank
03.2015 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
High School Diploma -
Miami Central Senior High School
Miami, FL06.2004
Skills
- Staff Development
- New Business Development
- Verbal Communication
- Due Diligence
- Mathematical Calculations
- Filing System Management
- Data Inputting
- Litigation Support
- Electronic Filing Software
Accomplishments
- Achieved numerous recommendations from highly satisfied clients.
- Achieved high customer satisfaction by obtaining positive results following individual income tax audits.
- Grew business through word of mouth referrals and focusing on quality tax preparation.
- Improved team efficiency by implementing key process adjustments.
Timeline
Tax Preparer
Paramount Tax Pros
11.2020 - Current
Customer Service Specialist
One United Bank
03.2015 - 02.2021
High School Diploma -
Miami Central Senior High School
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