Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Compassionate PCA possesses gentle touch and caring attitude centered on treating people with dignity and respect.Collaborative team player with strong clinical and interpersonal skills. Available 40 hours per week.
Hi, I’m
MARCEL KOUNGA KAMGA
PERSONAL CARE AID
6802 WOODSTREAM CIR LANHAM,MD
Summary
Overview
13
years of professional experience
2
years of post-secondary education
1
Certification
Work History
LIFELINE INCWashington, DC
Personal Care Aide
11.2022 - Current
Job overview
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Assisted disabled clients to support independence and well-being.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented vitals, behaviors, and medications in client medical records.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Maintained clean, safe, and well-organized patient environment.
- Developed rapport to create safe and trusting environment for care.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
AU BON PAINWashington, DC
Manager of Operations
04.2010 - 03.2020
Job overview
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Mitigated business risks by working closely with staff members and assessing performance.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained new employees on proper protocols and customer service standards.
- Reduced operational risks while organizing data to forecast performance trends.
Education
School Of Science & TechnologyDouala Cameroon
Associate of Science from Sciences
09.2006 - 07.2008
University Overview
Skills
Care plan assessment
Certification
PCA - Personal Care Aide
Timeline
Personal Care Aide
LIFELINE INC
11.2022 - Current
Manager of Operations
AU BON PAIN
04.2010 - 03.2020
School Of Science & Technology
Associate of Science from Sciences
09.2006 - 07.2008
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