Marcel Meily
27526 Stromberg Court Hayward
Summary
Dedicated and customer-focused restaurant server with 26 years of experience delivering exceptional dining experiences in high-volume restaurant environments. Skilled in guest relations, menu knowledge, upselling, team collaboration, and handling multiple tables efficiently. Proven ability to maintain excellent customer satisfaction while providing fast, accurate, and friendly service.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Server
The Cheesecake Factory
2002 - Current
- Assisted patrons by delivering high-quality service in a fast-paced dining environment.
- Established strong relationships with frequent customers, enhancing loyalty and encouraging repeat visits.
- Demonstrated thorough understanding of the menu, including ingredient preparation techniques and drink pairings.
- Increased sales through strategic suggestions of appetizers, desserts, and beverages.
- Accurately managed customer orders and transactions utilizing POS systems.
- Maintained cleanliness, food safety, and presentation standards in the restaurant.
- Collaborated with kitchen staff, hosts, and fellow servers to ensure seamless operations.
- Received consistent positive feedback from patrons for professionalism and attentive service.
- Aided in the training and guidance of new servers on restaurant procedures and customer service standards.
- Processed payments accurately using point-of-sale systems for seamless transactions.
- Managed multiple tables efficiently, prioritizing guest needs and enhancing satisfaction.
- Assisted in training new servers on menu offerings and service standards.
Server
Romanos Macaroni Grill
Milpitas, CA
03.2000 - 08.2011
Education
Bachelor of Science - Marketing Management
San Beda University
Manila, Philippines 1995
Skills
- Achieved high customer satisfaction through exceptional service excellence
- Elevated dining experiences by enhancing food and beverage service
- Increased sales through effective upselling and suggestive selling
- Streamlined transactions by optimizing POS systems operation
- Secured accurate cash handling and payment processing
- Enhanced service delivery through effective team collaboration
- Resolved conflicts promptly, positively impacting guest experiences
- Demonstrated proficiency in multitasking in dynamic environments
Certification
- Food Handler Certification
- Responsible Beverage Service (RBS) Certification
- CPR/First Aid Certification (if applicable)
Timeline
Server
Romanos Macaroni Grill
03.2000 - 08.2011
Server
The Cheesecake Factory
2002 - Current
Bachelor of Science - Marketing Management
San Beda University