Marcel Ortega
Miami,Florida
Summary
My goal is to take my knowledge of criminology, forensics, cybersecurity, and government and apply it to the field of cybersecurity and law enforcement. Ultimately, I seek to turn my passion into a career which will benefit the people around me. I have completed a Bachelor of Science in Crime Science and a certificate in cybersecurity intelligence and information policy. Concerning my work experience I have a strong background in compliance, investigations, and technology.
Overview
3
3
years of professional experience
Work History
Asset Protection Coordinator
Ralph Lauren Polo
03.2025 - Current
- Conduct structured investigations regarding shrink, both internal and external
- Assist in enforcing company policies as well as educating staff on best safety practices
- Monitoring suspicious activity via CCTV surveillance systems
- Actively work with law enforcement in apprehending and prosecuting offenders
- Conduct safety and compliance audits through Ralph Lauren stores in south Florida
- Build cases on past offenders and provide law enforcement with video evidence regarding all incidents of theft
Asset Protection Coordinator
Bass Pro Shops
05.2024 - 03.2025
- Assists in driving training and continued development for all Outfitters on all shrink, safety, and security related functions within a store.
- Demonstrates exceptional customer service during times where a customer or outfitter may appear in need or if acting in a suspicious manner.
- Uses data to review inventory adjustments to ensure appropriate accountability of inventory and investigate potential causes if / when discrepancies occur.
- Additionally, monitors and maintains all physical security and merchandise protection standards within the store.
- Monitors facility property/parking area to ensure a safe and secure environment for our outfitters, customers, or vendors.
- Conducts known loss investigations and exception report reviews.
- Assists with investigations into criminal activity, policy violations, illicit behavior, workplace accidents, workplace violence and instances of operational or nefarious loss.
- Monitors criminal cases, appear in court, and testify as warranted.
Information Technology Intern
City of Fort Lauderdale
01.2024 - 05.2024
- Assisted in troubleshooting hardware and software issues for city employees, resolving technical issues promptly to minimize downtime.
- Supported the IT team in deploying and maintaining computer systems, including hardware installation, software configuration, and system updates.
- Participated in IT project planning and implementation, contributing to the development of new IT solutions to enhance city operations.
- Collaborated with team members to document IT processes and procedures, ensuring accurate and up-to-date documentation for future reference.
- Provided technical assistance to end-users through helpdesk support, addressing inquiries and resolving issues via phone, email, or in-person.
- Assisted in network administration tasks, including user account management, network monitoring, and security maintenance.
- Contributed to the development and implementation of cybersecurity measures to protect city systems and data from potential threats.
- Assisted with IT asset management, including inventory tracking, equipment procurement, and disposal in compliance with city policies and procedures.
- Participated in IT training sessions and workshops to enhance technical skills and knowledge in areas such as software applications, networking, and cybersecurity.
Cyber Threat Intelligence Fellow
07.2023 - 05.2024
- Dedicated and accomplished Cyber Threat Intelligence Fellow with a proven track record of leveraging advanced analytical techniques to identify, assess, and mitigate complex cyber threats.
- Work alongside intelligence professional to better prepare myself for a career in intelligence.
- Keeping up to date with the latest threats in cybersecurity and methods of prevention.
- Actively prepare for major certification exams such as COMPTIA SEC + and CYSA +.
- Conduct research on large scale cyber threats both domestic and international concerning the United States.
Security Specialist
Target
12.2022 - 01.2024
- As a security specialist, I responded to incidents of workplace violence and unruly behavior on company property.
- Monitored internal and external company communication and reported abnormalities.
- Maintained updated knowledge of law enforcement tactics, policies, and procedures.
- Assisted law enforcement with facility investigations and critical event responses and supervised network activity and security camera footage to locate potential threats.
- Communicated security policies to staff members and performed security training.
- Trained new security officers on safety protocols and company standards.
- Recorded the required data for incident reports and files.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Maintained the safety of residents by conducting foot patrols, monitoring vehicle traffic, and identifying unauthorized persons or vehicles on the premises.
- Investigated reported incidents to protect company assets.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Education
Masters of Science - Cyber Operations and Resilience
Boise State University
01.2026
Bachelor of Science - Crime Science
Florida International University
Miami, Florida01.2024
Undergraduate Certificate - Cybersecurity Intelligence and Information Policy
Florida International University
01.2024
Micro credential - Foundations of Cyber Operations
Florida International University
01.2023
High School Diploma - undefined
Christopher Columbus High School
Miami, Florida01.2019
Skills
- Loss prevention
- Customer support
- Team player
- Interpersonal skills
- Data anas
- Inventory control
- RFID tracking
- Excellent communication
- Risk assessment
- Safety training
l
- Video monitoring
- Physical security
- Incident reporting
- Access control
- Policy enforcement
- Crisis management
- Crime prevention
- Security management
- Security equipment
- Cybersecurity awareness
Personal Information
Citizenship: Yes
Skills Summary
Spanish, English, compliance, loss prevention, customer support, data analysis, Strong team player with developed interpersonal skills.
Accomplishments And Honors
- Deans List at Florida International University
- Sigma Alpha Lambda Service Honors Society
- Alpha Phi Sigma Criminal Justice Honors Society
- Phi Delta Theta Fraternity
- Intelligence Community Centers for Academic Excellence member
- Cum Laude Graduate
Computer Software
- ArcGIS Pro
- Excel
- Java
- Simply Analytics
- SPSS Statistics
- Salesforce
- Sales Navigator
- MITRE ATTACK Framework
- Wireshark
- Snort
- PowerShell
- Linux
Languages
Spanish
Native or Bilingual
Timeline
Asset Protection Coordinator
Ralph Lauren Polo
03.2025 - Current
Asset Protection Coordinator
Bass Pro Shops
05.2024 - 03.2025
Information Technology Intern
City of Fort Lauderdale
01.2024 - 05.2024
Cyber Threat Intelligence Fellow
07.2023 - 05.2024
Security Specialist
Target
12.2022 - 01.2024
Bachelor of Science - Crime Science
Florida International University
Undergraduate Certificate - Cybersecurity Intelligence and Information Policy
Florida International University
Micro credential - Foundations of Cyber Operations
Florida International University
High School Diploma - undefined
Christopher Columbus High School
Masters of Science - Cyber Operations and Resilience
Boise State University