ART PENA
Los Angeles,CA
Summary
Highly motivated Loss Prevention and Safety Professional with over 35 years of Multi Store responsibility and specializing in operational and physical controls, exception reporting and investigations. Strengths include, operational audits, Internal /External, Fraud investigations, inventory management, Risk management, Audit programs and Control procedures as well as business partnerships. Experienced in a variety of businesses operations including; retail, specialty retail, and Home improvement industry.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Asset Protection Coordinator
Bass Pro Shops
04.2024 - Current
- Reduced losses due to theft by conducting thorough investigations and reporting incidents promptly.
- Monitored inventory levels closely, identifying discrepancies and addressing them effectively.
- Developed action plans for handling emergency situations, improving overall preparedness for unforeseen events.
- Strengthened relationships with local law enforcement agencies, facilitating smooth communication during investigations.
- Conducted regular audits to identify potential risks and vulnerabilities in the asset protection system.
- Coordinated with other departments to ensure seamless integration of asset protection measures throughout the organization.
- Trained employees on asset protection procedures, leading to increased staff awareness and vigilance.
Asset Protection Safety Manager
Lowes Home Improvment
03.2023 - 03.2024
- Investigated safety incidents to gather evidence and understand contributory factors.
- Implemented risk mitigation strategies to reduce exposure to workplace dangers.
- Created emergency response plans to prepare staff for various crisis situations.
- Updated safety policies to align with changing regulations and industry standards.
- Analyzed incident reports to determine root causes and implement corrective actions.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Facilitated training for 320 employees.
- Collaborated with law enforcement agencies to assist in criminal investigations and ensure successful prosecution of offenders.
- Provided ongoing training for store associates on asset protection best practices, resulting in improved awareness and vigilance among staff members.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
Sr. Asset Protection Manager
The Home Depot Inc
02.2017 - 03.2023
- Responsible for Increasing Store Sales and profitability for a $138M Store.
- Senior Leadership Team and Management.
- Supply Chain and Retail Asset Protection/Loss Prevention.
- Operations Field Training and Talent Development.
- Project Management and Process Improvement.
- Conducted Internal/External Investigations.
- Interview and Interrogation Techniques.
- Monitored and Analysis Store financial.
- Assist the divisions with federal and state OSHA, EPA & DOT audits, inspections and inquiries.
- Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
- Monitored the department contribution to total store shortage reduction and prevention programs.
- Detained and interviewed shoplifters, resulting in a 90% higher rate of cash and merchandise recovery.
- Worked with store management to implement company safety programs and awareness, reducing workers compensation costs.
- Created procedures for identifying and tracking fraudulent activity using people's software and Risk360 Software program.
Asset Protection Safety Manager
Lowes's Home Improvement
12.2005 - 12.2016
- Responsible for Increasing Store Sales and profitability for a $100M Store.
- Worked with Senior Leadership Team and Management.
- Supplied Chain and Retail Asset Protection/Loss Prevention training Managed and Operated Field Training Operations and Talent Development.
- Project Management and Process Improvement.
- Conducted Internal/External Investigations.
- Interview and Interrogation Techniques.
- Monitored and Analysis Store financial.
- Assisted the divisions with federal and state OSHA, EPA & DOT audits, inspections and inquiries.
- Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
- Monitored the department contribution to total store shortage reduction and prevention programs.
- Detained and interviewed shoplifters, resulting in a 90% higher rate of cash and merchandise recovery.
- Worked with store management to implement company safety programs and awareness, reducing workers compensation costs.
- Created procedures for identifying and tracking fraudulent activity using people's software and Risk360 Software program.
District Loss Prevention Specialist
Sears
12.2005 - 12.2007
Asset Protection Business Partner
Sport Chalet
02.2003 - 12.2005
Asset Protection Supervisor
Wal-Mart Supercenter
03.2001 - 02.2003
Loss Prevention Investigator
Kroger
02.1998 - 03.2001
Education
B.A - Sociology and Communications
Cal State University
Los Angeles, Caundefined
East Los Angeles Community College
Skills
- Microsoft Office (Word, Excel, Powerpoint) (10 First Aid and CPR Certification
- years) Audit compliance
- Interrogation technique Loss prevention trainer
- Windows XP/10 proficiency
- Investigations expert
- Program auditing
Accomplishments
- Successfully investigated and closed total Internal cases (2016) Case value was $140,000.00 which resulted in the termination, prosecution and full restitution.
- Awarded Loss Prevention Specialist and Manager Of The Year (2009-2011)
- Collaborated with a team of 15 in the development of ORC Cases.
- Documented and resolved ORC Theft which led to Full prosecution on all parties involve. .
Certification
DOJ of icquiring and processing on all Fire Arms Wicklander & Zulawski Interview and Interrogation Techniques CAL/OSHA - 30 Hour General Industry Certification (Basic & Advanced) Certification American Safety Training Cal OSHA 30. Accomplishments
Timeline
Asset Protection Coordinator
Bass Pro Shops
04.2024 - Current
Asset Protection Safety Manager
Lowes Home Improvment
03.2023 - 03.2024
Sr. Asset Protection Manager
The Home Depot Inc
02.2017 - 03.2023
Asset Protection Safety Manager
Lowes's Home Improvement
12.2005 - 12.2016
District Loss Prevention Specialist
Sears
12.2005 - 12.2007
Asset Protection Business Partner
Sport Chalet
02.2003 - 12.2005
Asset Protection Supervisor
Wal-Mart Supercenter
03.2001 - 02.2003
Loss Prevention Investigator
Kroger
02.1998 - 03.2001
B.A - Sociology and Communications
Cal State University
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East Los Angeles Community College