Marcel Smith

Warehouse

• Inspected incoming shipments for quality control purposes prior to accepting delivery into the warehouse facility.
• Identified potential safety hazards around work area and reported them immediately.
• Monitored inventory levels of product stored in the warehouse and reported back to management if needed.
• Provided assistance with forklift operations when needed including moving materials off shelves or loading and unloading freight from trailers or containers.
• Loaded and unloaded pallets onto trailers using the tugger in a safe manner without damaging goods or supplies.
• Assisted in maintaining organization of storage areas by organizing materials into designated locations for easy access.
• Responsible for ensuring that all vehicles are operated in accordance with traffic laws and regulations.
• Worked closely with supervisors to ensure that tasks were completed efficiently within given time frames.
• Strictly adhered to all safety protocols related to operating heavy machinery such as wearing protective gear at all times.
• Selected products and items from shelves and pallets for customer orders.
• Managed multiple tasks simultaneously while meeting tight deadlines.
• Fulfilled orders quickly to accomplish challenging daily objectives.
• Assisted with physical inventories by counting items in designated areas of the warehouse.
• Worked additional hours and shifts to meet tight deadlines during peak periods.

• Checked inventory levels and restocked shelves with merchandise.
• Maintained cleanliness of store by sweeping, dusting, and mopping floors.
• Organized stockroom in accordance to company guidelines.
• Greeted customers and answered any questions they had about the store's products and services.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Answered customer inquiries regarding store policies and procedures.
• Conducted price checks for special orders or discounts as requested by customers.
• Ensured compliance with all safety regulations within the store environment.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Performed other duties as assigned by management.
• Directed and supervised team of 15 employees in daily operations.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Provided ongoing training to address staff needs.
• Established and enforced clear goals to keep employees working collaboratively.
• Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
• Adhered to social distancing protocols and wore mask or face shield.
• Continually evaluated processes for improvement opportunities and implemented changes accordingly.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Answered phone calls to assist customers with questions and orders.
• Processed refunds and exchanges according to company policy.
• Verified customer age requirement for alcohol or tobacco purchases.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Collected payments and provided accurate change.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
• Greeted customers promptly and responded to questions.