Marcela Bayerque
Houston,TX
Summary
Customer-oriented General Operations Manager with over 12 years of experience in the hospitality industry, demonstrating a strong expertise in operational excellence and team leadership. Proven ability to execute and complete multiple projects efficiently in high-stress environments while meeting tight deadlines. Meticulous leader and strategic planner with comprehensive managerial skills that drive vision and motivate teams. Experience includes valuable insights from working in Europe, particularly Spain, contributing to a global perspective on operational strategies.
Overview
13
13
years of professional experience
Work History
General Manager
Landing
Houston, TX
02.2026 - Current
- Directed operational strategies to enhance efficiency and streamline processes across multiple departments
- Spearheaded initiatives that increased customer satisfaction through enhanced service quality measures
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology
Receptionist & Assistant Manager
RS Boutique Apartments
Alicante, Spain
04.2025 - 06.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated reservation systems, optimizing room availability and enhancing customer satisfaction.
- Resolved guest complaints promptly, enhancing overall guest experience and satisfaction ratings.
- Maintained accurate records of bookings and payments, ensuring data integrity and confidentiality.
- Implemented streamlined communication protocols between departments to improve operational efficiency.
Business Development Management
La Palmeraie Bahamas
Harbour Island, Bahamas
06.2023 - 03.2024
- Direct relationship with luxury travel agencies, travel wholesalers, websites, and different associations focused on luxury and international tourism
- Carrying out the process of linking the property portfolio with different distribution networks with the objective of increasing sales
- Developed strategic partnerships to enhance market presence and drive revenue growth.
- Collaborated with cross-functional teams to streamline project execution and improve service delivery.
General Manager
EVR
Tenerife, Santa Cruz de Tenerife
01.2022 - 09.2022
- Developed and implemented strategic initiatives to improve service delivery across departments.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
General Manager
Vacation Rentals Management
Miami, FL
05.2016 - 09.2021
- Check in and Check out guest
- Bookings reservations
- Cleaning Department Management
- Interactions with the guest
- Reviews
- Sales department
- Platforms management
- Maintenance Department Supervisor
- Stock and supplies
- Units remodeling and decorations
- Negotiations with owners
- Building strong relationships with owners
General Manager
Book Miami Rentals
Miami, FL
09.2015 - 04.2016
- Check in and Check out
- Oversaw operational strategies to enhance efficiency and streamline processes across multiple departments
- Properties Manager Supervisor
- Cleaning Department Supervisor
- Maintenance Department Supervisor
- Sales department
- Platforms management
- Remodeling and decoration units
- Searching new units
- Building strong relationship with the owners
Property Manager
Miami Habitat
Miami, Florida, FL
02.2013 - 07.2015
- Check in and Check out supervisor
- Led cross-functional teams to implement strategic initiatives aligning with organizational goals
- Property Manager Supervisor
- Cleaning Department Supervisor
- Streamlined operational processes to enhance efficiency and reduce costs
- Platforms & operational management software
- Maintenance Department Supervisor
- Hiring employees in my areas on charge
- Established vendor relationships, negotiating contracts to improve service delivery and cost-effectiveness.
- Remodeling and decoration of the units
- Buying units supplies
- Stock supplies
- Building strong and lasting relationships with owners
- Reviews
Education
Real Estate Licensed -
Gold Coast School
Florida, United States03.2016
High School Graduated - Business Area
National Commercial School
ArgentinaSkills
- Excellent communications skills
- Goals and performance
- Training and coaching
- Inventory control
- Customer relationship management
- Project management
- Inventory management
- Property Management
- Operations management
Phone
+1, 561-344-6122
Certificates & Licenses
Real Estate Agent, Florida, USA, 03/01/16 - Present
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
General Manager
Landing
02.2026 - Current
Receptionist & Assistant Manager
RS Boutique Apartments
04.2025 - 06.2025
Business Development Management
La Palmeraie Bahamas
06.2023 - 03.2024
General Manager
EVR
01.2022 - 09.2022
General Manager
Vacation Rentals Management
05.2016 - 09.2021
General Manager
Book Miami Rentals
09.2015 - 04.2016
Property Manager
Miami Habitat
02.2013 - 07.2015
Real Estate Licensed -
Gold Coast School
High School Graduated - Business Area
National Commercial School