Marcela Blanchett
Land O’ Lakes,FL
Summary
Extensive experience and ability to build and maintain effective business strategies and community partnerships to enhance relationships. Strong background in managing projects and providing analytical support for diverse clients. Skilled in systems implementations, end-user training, continuous improvement, documentation, and support. Team lead and business leadership experience. Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, [Type] systems and program management. Driven and decisive Employment Placement Specialist offering 4+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Overview
24
24
years of professional experience
Work History
Employment Placement Specialist
Florida Department of Education – Division of Blind Services
Tampa, FL
01.2019 - Current
- Responsible for providing direct job development and placement services for blind and visually impaired clients through the use of marketing and job development techniques
- Build partnerships with employers weekly to increase employment opportunities
- Provide job coaching and other support services
- Knowledge of social, economic, health care services, administration planning techniques
- Assist District Administrator establishing partnership standards and renewals on MOUs and IFAs for CareerSource Tampa Bay, Pinellas, Polk, and Pasco-Hernando counties
- Active partnership member with One Stop Centers and general knowledge of Workforce Performance programs
- Provide coverage to the District Administrator on board meetings for CareerSource Tampa Bay and CareerSource Pinellas as needed
- Conduct interviews and provide recommendations to the District Administrator on applicant status for internal positions
- Attend job fairs and conduct monthly outreach activities with community-based organizations promoting the mission of DBS’s services, building workplace partnerships, and community awareness
- Work closely with VR Counselors to help clients become successfully employed by assisting them with creating and/or updating resumes, completing applications, mockup interviews and providing information relative to job opportunities
- Provide support to the Talent Acquisition Portal (TAP) by adding and guiding the job seekers through the portal
- Conduct assessments to job seekers to develop realistic and appropriate individual employment plans (IEP) that identify employment goals, objectives, and appropriate services that will enable them to meet their employment goals.
Postal Distribution Requirements Analyst
Time Customer Service Inc.
Tampa, FL
01.2016 - 01.2018
- Implemented processes and procedures on behalf of clients based on their segmentation structures and business needs
- Collaborated with technology team to develop strategies and wrote over 90% of BRDs (Business Requirement Documentation) for internal and external clients
- Significantly reduced mailing cost 27% for clients by coordinating implementations of various USPS initiatives
- Effectively managed the production and segmentation of on-boarding new magazines and utilizing parameters and providing high quality service while keeping operating costs low
- Coordinated testing of in-house presort software to determine its accuracy in sorting clients' address files and performed advance mail preparation according to the Domestic Mail Manual (DMM) standards
- Worked on data files by interacting with TSO (Time Sharing Option) application for production implementation, investigating and resolving variances for over 60 magazine titles
- Identified new initiatives and directed daily operational updates by creating cost savings across clients and productivity improvement initiatives in areas of operational procedures
- Supported the Mail.Dat test submission process through TEM by downloading the MDR-Client Application and ensuring successful upload and validation of the files
- Coordinated the implementation date of new releases with clients and printing facilities to ensure all postal documentation, transportation planning, mail verification and acceptance are prepared accordingly.
Postal Distribution Methods Analyst II
Time Customer Service Inc.
Tampa, FL
01.2008 - 01.2016
- Managed teamwork and the operational support of the distribution system by reviewing audits and reports
- Developed process improvements by focusing on client needs by increasing productivity and eliminating 50% of operational issues
- Developed framework for the globalization initiative that led to institutional knowledge among teams
- Coordinated the successful migration of the legacy system production files onto the OMSII system that supported complex segmentation setup and the interface with other systems for various magazines titles
- Troubleshot fulfillment segmentation problems regularly and identified trends within the production and documented procedures.
Postal & Distribution File Specialist
Time Customer Service Inc.
Tampa, FL
01.2000 - 01.2008
- Implemented production, corporate marketing, and circulation initiatives by interpreting specifications into accurate data files and using the front-end system and distribution support files to provide the proper segmentation of the subscriber file
- Managed all setup and significantly reducing errors
- Coordinated distribution and business
- Assisted Managers and Analysts as needed on postal distribution matters.
Education
SQL Query|Power BI|HTML5 |InDesign |Photoshop -
New Horizons Computer Learning Centers
Microsoft Access|Analyzing Data with Excel -
New Horizons Computer Learning Centers
Associate of Science: Computer Programming -
Hillsborough Community College
Business Administration - Certificate of Completion -
American Business Institute
Mail Design Professional - Certificate of Completion -
United Postal Service
3 years of Psychology studies -
University of Panama
Skills
- Process Improvement
- Project Management
- Excellent Communication
- Disability Advocate
- Job Coach Community Resource Specialist
- Fluent in Spanish
- Career Counseling
- Attention to Detail
- Problem-Solving Abilities
- Team Collaboration
- Analytical Skills
- Time Management Abilities
- Analytical Thinking
- Relationship Building
- Teamwork and Collaboration
- Networking Events
- Conflict Resolution
- Organizational Skills
- Professionalism
- Adaptability and Flexibility
Proficiency
- Microsoft Office
- Access
- SQL
- TSO
- HTML
- Power BI
- Data Analysis
Languages
Spanish
Native/ Bilingual
Timeline
Employment Placement Specialist
Florida Department of Education – Division of Blind Services
01.2019 - Current
Postal Distribution Requirements Analyst
Time Customer Service Inc.
01.2016 - 01.2018
Postal Distribution Methods Analyst II
Time Customer Service Inc.
01.2008 - 01.2016
Postal & Distribution File Specialist
Time Customer Service Inc.
01.2000 - 01.2008
SQL Query|Power BI|HTML5 |InDesign |Photoshop -
New Horizons Computer Learning Centers
Microsoft Access|Analyzing Data with Excel -
New Horizons Computer Learning Centers
Associate of Science: Computer Programming -
Hillsborough Community College
Business Administration - Certificate of Completion -
American Business Institute
Mail Design Professional - Certificate of Completion -
United Postal Service
3 years of Psychology studies -
University of Panama
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