Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MARCELA BLANCO

Granada Hills,CA

Summary

Experienced team leader with strong supervisory, customer service, and problem solving skills. Proven ability to step into roles quickly, improve operations, and support team performance through clear communication and training.

Reliable and adaptable professional with a strong work ethic, focused on efficiency, conflict resolution, and contributing to overall business goals.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work History

Assistant Manager

JCPenney
Palmdale, CA
09.2024 - Current
  • Trained and guided associates on customer service standards, store procedures, and operational tasks.
  • Supported daily store operations by responding to manager calls and offering leadership assistance to ensure smooth workflow.
  • Resolved customer issues and escalations professionally, ensuring positive outcomes and customer satisfaction.
  • Provided friendly customer service by assisting customers with purchases, questions, and concerns, enhancing customer experience in fast-paced retail environment.
  • Utilized strong communication, problem-solving, and conflict resolution skills to effectively address and resolve customer concerns.
  • Assisted with store operations while maintaining a customer focused approach and high service standards.
  • Collaborated with team members across multiple departments to ensure efficient service and a positive shopping experience.
  • Managed cash transactions accurately and performed register closing procedures while maintaining attention to detail.

Education

Associate of Arts - Psychology

Antelope Valley College
Lancaster, CA
08.2024 - 06.2026

High School Diploma -

Palmdale High School
Palmdale, CA

Skills

  • Budget management
  • Sales strategies
  • Sales support
  • Customer relationship management
  • Sales growth
  • Operational efficiency
  • Financial oversight
  • Goal setting
  • Team collaboration
  • Team motivation
  • Effective communication
  • Multitasking and organization
  • Problem solving
  • Attention to detail
  • Leadership support

Languages

  • English
  • Spanish

Timeline

Assistant Manager

JCPenney
09.2024 - Current

Associate of Arts - Psychology

Antelope Valley College
08.2024 - 06.2026

High School Diploma -

Palmdale High School
MARCELA BLANCO