Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marcela Galmadez

Marcela Galmadez

Boston

Summary

I am a bilingual professional fluent in both Spanish and English, with deep roots in the vibrant city of Boston. As the eldest of three siblings, I embody a unique blend of assertiveness, responsibility, and optimism-qualities that have shaped my character and leadership style throughout my life. My independent spirit is complemented by a strong appreciation for collaboration and teamwork. I thrive in environments where collective efforts lead to shared success, fostering a sense of unity and motivation among my peers. This dual emphasis on independence and collaboration has allowed me to navigate challenges adeptly while inspiring others to achieve their best.

Experienced in banking operations with focus on customer service, product knowledge and sales techniques. Proven strengths in relationship building, problem-solving and communication skills. Contributed to significant growth of customer base by offering tailored financial solutions and maintaining high level client satisfaction in previous roles.

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work History

Banking Associate

TD Bank
11.2024 - Current
  • Assisted customers with account inquiries and transaction processing.
  • Provided support for loan applications and documentation collection.
  • Maintained accurate records of customer interactions and transactions.
  • Collaborated with team members to enhance customer service quality.
  • Educated clients on banking products and services available at the bank.
  • Handled cash transactions and ensured compliance with security protocols.
  • Resolved customer issues promptly to maintain satisfaction levels.
  • Advised customers on how best to manage their finances in order to maximize returns.
  • Ensured that all documentation was accurate prior to submitting for approval or processing.
  • Maintained a thorough knowledge of bank products, services, policies, procedures, regulations and compliance requirements.

Server / Shift leader

Barcelona Winer Bar
01.2019 - Current
  • Forecast and coordinate supply and demand requirements to ensure stock availability.
  • Supervise a team of 45 daily to maintain high production, productivity, quality, and customer-service standards.
  • Address and answer customer concerns.
  • Provided excellent customer service in a fast-paced dining environment.
  • Assisted with menu recommendations and wine pairings for guests.
  • Maintained cleanliness of tables and dining areas throughout service.
  • Set up and organized dining rooms for special events and large parties.
  • Monitored guest satisfaction and addressed any concerns promptly.

Crew member, Manager

Mc Donald's
01.2017 - 01.2019
  • Effectively solved problems that arose in the store.
  • Managed and audited the movement of cash.

Dental assistant Practitioner

01.2018
  • I was able to complete my internships to finish my certification that I had started in my high school.

Education

Psychology -

Bunker Hill Community College
Charlestown, MA
09.2023 - 04.2026

High School - Psychology

Madison Park technical vocational high school

Skills

  • Willingness to learn
  • Customer service
  • Communication
  • Leadership
  • Adaptability
  • Conflict resolution
  • Effective communication
  • Quality control

Languages

Spanish
Native/ Bilingual
A1

Timeline

Banking Associate

TD Bank
11.2024 - Current

Psychology -

Bunker Hill Community College
09.2023 - 04.2026

Server / Shift leader

Barcelona Winer Bar
01.2019 - Current

Dental assistant Practitioner

01.2018

Crew member, Manager

Mc Donald's
01.2017 - 01.2019

High School - Psychology

Madison Park technical vocational high school
Marcela Galmadez