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Dedicated professional with eight years of hotel management expertise within a prestigious 5-Diamond establishment, and 20 years of supervisory experience in high-volume call center environments.

Highly accomplished Senior Executive with extensive international experience spanning over twenty-three years. Demonstrates exceptional proficiency in rooms division and hotel operations, along with expertise in quality management. Customer-focused and driven by results, excelling in creative problem-solving and maintaining high business ethics. Exhibits an energetic and hands-on leadership style, leading by example. Actively involved in shaping the hotel's market position and contributing to sales strategy. Known for delivering performance excellence and ensuring superior quality standards. Possesses a deep understanding of the discerning requirements of luxury customers and a strong focus on product and service quality. Successfully spearheaded a $313,000 hotel CCTV project, aligning with the Royal Oman Police regulations. Maintained an impressive 83% rating as a Leading Hotel of The World, in addition to an American Express Fine Hotels & Resorts rating, resulting in consistently high customer satisfaction and a steady stream of returning guests.

Assists the department head during shoots and planning for pre-production and during filming and generating content for digital promotions and others. Develop and maintain graphical standards, templates, and resources.
Methodical hotel manager offering several-year background planning, coordinating, marketing and administering hotel services. Well-versed in handling maintenance issues, developing budgets and inspecting facilities. Working knowledge of ms office paired with outstanding business acumen and excellent communication skills.

Marcela Gastelu

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