Marcela Orellana
East Meadow,NY
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
6
6
years of professional experience
Work History
Head Waiter
La Novella
08.2018 - Current
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by 25% effectively managing and delegating tasks to the wait staff.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Improved communication 50% between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
Education
Associate of Arts - Radiologic Technology
Nassau Community College
Garden City, NY05.2024
High School Diploma -
W Tresper Clarke High School
Westbury, NY07.2020
Skills
- Bilingual (English and Spanish)
- Enhanced health and safety management metrics by over 15% by insuring all employees are aware of regulations
- Client relationship building
- Knowledgeable in POS system as well as assisted in training of usage
- Maintain composure and prioritize tasks effectively, applying critical thinking to navigate challenges promptly
- Possess a strong aptitude for maintaining patience, enabling the approach for complex and time-insensitive tasks with a composed steady demeanor
Timeline
Head Waiter
La Novella
08.2018 - Current
Associate of Arts - Radiologic Technology
Nassau Community College
High School Diploma -
W Tresper Clarke High School