Marcela S. Paz
Coral Springs
Summary
Bilingual (English/Spanish) Certified Medical Assistant with 10+ years of diverse experience in hospital, urgent care, pediatric, radiology, and chiropractic settings. Skilled in-patient care, administrative duties, clinical procedures, and medical technology. Known for being a fast learner, team player, and dependable professional who thrives in high-paced environments.
Overview
14
14
years of professional experience
Work History
Advanced Medical Support Assistant
West Palm Beach VA Medical Center
10.2025 - Current
- Supports clinics regarding clinic profile management.
- Collects and updates insurance information from Veterans, family members and other eligible patients.
- Prepares correspondence and memos as needed.
- Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
- Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
- Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
- Follows procedures regarding Community Care referrals.
- Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
- Stocks basic office supplies for the executive suite.
- Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
- Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
- Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological. maturation needs of the adult and/or geriatric patient.
- Assures that all appropriate VA forms are used correctly and regulations followed.
- Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.
Certified Medical Assistant
Nicklaus Children’s Hospital Primary Care Weston
11.2024 - 03.2025
- Screening calls, scheduling appointments, verifying insurance, checking patients in and out, triaging patients, escorting patients to rooms, taking vitals, giving injections, inputting information in patient’s chart, finger sticks, rapid tests: covid, flu, rsv, strep, UA’s, sending specimens to outside labs, scanning documents into charts, faxing documents, receiving and sending medical records, coordinating care with other physician offices, referrals, stocking rooms, cleaning and disinfecting rooms and equipment, relaying messages to physicians, translating for Spanish speaking patients and family
Medical Front Desk and Medical Assistant
Advent Health West Florida Group
Land O’ Lakes
09.2024 - 11.2024
- Triaging patients, screening calls, escorting patients to rooms, patient set up for physicians, taking vitals, assisting with documentation, translating, scheduling appointments, verifying insurance, collecting copays, updating patient demographics, checking patients in and out, stocking rooms, cleaning and disinfecting equipment and rooms, referrals, medical records, prescription refills
Radiologic Tech Assistant
Children’s Hospital New Orleans
New Orleans
01.2023 - 03.2024
- Transporting patients to and from units to Radiology department, Assisting Radiologic Technologists and Radiologist with procedures, Sterile technique, setting up oxygen equipment for patients, Stocking supplies, cleaning and disinfecting equipment and patient rooms, Call screenings, Translating for Spanish Speaking patients, Medical Records, Scanning CDs of images to patient records, Keeping lead shields up to date
Observation Hours
Diagnostic Imaging Services
Metairie
12.2022 - 01.2023
- Screened calls at the front desk, verified insurance, scheduled appointments, scanned documents into patient’s chart, escorted patients to rooms, positioned patients for x-rays, prepared patients for mammograms and ultrasounds, cleaned patient beds, chairs, and equipment
- Observed x-rays, fluoroscopy, mammograms, ultrasounds, pelvic exams, nuclear medicine, and bone density
Front Desk/Medical Assistant
Cypress Pediatrics-Ochsner Kenner
Kenner
08.2019 - 05.2020
- Vitals, Full Physical Workups, hearing screenings, providing basic information for hearing aids, vision screenings, injections, Venipuncture, UA’s, Wound cultures, Lab runs, Insurance verification, screening calls, Collecting copays, Daily Cash Report, Appointment scheduling, Medical Records, Referrals, Prescription refills
Nursing Asst/Health Tech
Veteran Affairs Medical Center Northport Emergency Dept
Northport
04.2017 - 06.2019
- Vitals, Foleys/Catheters, Wound Cleaning, Dressing Changes, Sterile Techniques, IVs, Phlebotomy, Troponins, Finger Sticks, Oxygen Tank assistance, EKG’s, UA’s, Patient Care: Feeding Patients, Cleaning Patients, GYN exam assistance, Using Lyfts (Patient Transport), Assisting patients with hearing aids and glasses, One to ones with Psych patients, Escorting patients to Psych unit, Transporting Patients to Other Areas of Hospital, Post Mortem Care, Assisting Medical Providers and Nurses, Excel and Word, EMR, Assisting surgeons in ER for minor procedures, Assisting orthopedic physicians with casting or any other task, running to pharmacy
Medical Assistant
Doctors Immediate Care: Urgent and Primary Care
Farmingdale
10.2015 - 04.2017
- Screening Calls, Checking Patients in and out, Verifying Insurance, Collecting Co Pays, Daily Cash Report, Appointment Scheduling, Reminder Calls, Copies, Medical Records, Vitals, Injections, Venipuncture, UA’s, EMRs, Prescription refills
Medical Assistant/Chiropractic Assistant
American Back Institute and Sports Care
Metairie
05.2014 - 05.2015
- Assist Patients with Therapies (Electromagnetic, Stretches, Strengthening Techniques, Massage Beds, Ice/Heat Packs), Translate, Assisting Physician with New Orleans Saints Players Stretches, Assisting Physician with Active Release Technique, Graston Technique, Adjustment Techniques, Answering Calls, Scheduling Patients, Filing Records in Charts, Paper Charts, Translating, Verifying Insurance, Collect Co-Pays, Send Out Referrals, Make Copies, Vitals, Shots, Acupuncture, Assistance with Cervical and Lumbar Injections
Medical Assistant/Chiropractic Assistant
Advanced Medical Center: Chiropractic Clinic
New Orleans
07.2012 - 04.2014
- Assist Patients with Therapies, Translating, Answering Calls, Scheduling Patients, Filing Records in Charts, Paper Charts, Verifying Insurance, Collect Co-Pays, Daily Cash Report, Vitals, Shots, Acupuncture, Rx Refills, Pain Management, MVAs, Personal Injury, Workers Compensation
Education
BS - Health Science
Southern New Hampshire University
A.A.S. - Medical Assisting
Herzing University
New Orleans, LAHigh School Diploma -
Bonnabel High
Kenner, LASkills
- Certified Medical Assistant (CMA)
- BLS Certified
- Bilingual: English & Spanish
- EMR systems: EPIC, CPRS, VATAS
- Phlebotomy
- Injections
- EKGs
- UA testing
- Oxygen tanks
- Sterile technique
- Wound care
- Foley catheters
- Venipuncture
- Insurance verification
- Cash handling/copays
- Scheduling
- Referrals
- Prior authorizations
- Prescription refills
- Microsoft Office
- HIPAA compliant
- Detail-oriented
- Excellent patient communication
- MRI
- CT
- Xray
- Mammography trained
Certifications And Skills
- Certified Medical Assistant (CMA)
- BLS Certified
- Bilingual: English & Spanish
- EMR systems: EPIC, CPRS, VATAS
- Phlebotomy, Injections, EKGs, UA testing, Oxygen tanks
- Sterile technique, wound care, foley catheters, venipuncture
- Insurance verification, cash handling/copays, scheduling, referrals, prior authorizations, prescription refills
- Microsoft Office
- HIPAA compliant, detail-oriented, excellent patient communication
- MRI, CT, Xray, Mammography trained
Timeline
Advanced Medical Support Assistant
West Palm Beach VA Medical Center
10.2025 - Current
Certified Medical Assistant
Nicklaus Children’s Hospital Primary Care Weston
11.2024 - 03.2025
Medical Front Desk and Medical Assistant
Advent Health West Florida Group
09.2024 - 11.2024
Radiologic Tech Assistant
Children’s Hospital New Orleans
01.2023 - 03.2024
Observation Hours
Diagnostic Imaging Services
12.2022 - 01.2023
Front Desk/Medical Assistant
Cypress Pediatrics-Ochsner Kenner
08.2019 - 05.2020
Nursing Asst/Health Tech
Veteran Affairs Medical Center Northport Emergency Dept
04.2017 - 06.2019
Medical Assistant
Doctors Immediate Care: Urgent and Primary Care
10.2015 - 04.2017
Medical Assistant/Chiropractic Assistant
American Back Institute and Sports Care
05.2014 - 05.2015
Medical Assistant/Chiropractic Assistant
Advanced Medical Center: Chiropractic Clinic
07.2012 - 04.2014
BS - Health Science
Southern New Hampshire University
A.A.S. - Medical Assisting
Herzing University
High School Diploma -
Bonnabel High