Marcela Rojo
HRBP & Operations
Spring,TX
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. 10+ years in operations, compliance and legal. Strong HSE knowledge of HIPPA/OSHA and other state regulations. Well-developed problem solving, process improvement and critical thinking skills to best my key performance. Detail-driven and focused on maximizing company compliance with applicable laws and standards. Knowledgeable about internal controls, process evaluations and procedural reviews. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
13
13
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Dealer Compliance/Onboarding Specialist
Sunnova Energy Corp.
Houston, TX
10.2022 - Current
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Worked alongside global business leader to deploy new training strategies.
- Implementing process improvements, project management, documentation flow, and metric reporting throughout the Commercial Operations Team
- Manages and tracks all incoming and outgoing legal correspondence regarding compliance, contracts, and amendments
- Manage and update all government and commercial NDAs, amendments, RFPs, agreements, contracts, change orders and other legally binding documents.
- Collaborates with stakeholder to ensure successful post-onboarding launch and training
- Pinpoints areas for process improvement and executes on change management initiatives
- Created safe work environment by complying with safety, health and security requirements.
- Mentored and supported staff in identifying and implementing procedures and practices to protect safety and security of workers.
- Oversees receipt, storage and proper internal distribution of prospect dealer applications and related documentation
- Ensure the timely, accurate filing of applications to government agencies.
- Manages prospect dealer inquires and allocates to internal to the Business Development Managers
- Contract creation and management
- Manage and maintain due diligence for in house counsel
- National SOS specialist
- Actively reduces prospect dealer's milestone duration timelines throughout the vetting and onboarding process; continually improving cycle times with all stakeholders
- Develop and maintain an up to date contracts database of all active and historical contracts that is accessible, sortable, and searchable
- Providing clerical and research support services including document preparation and review
- Identify key metrics and enhancements: provide weekly reporting of Vetting and Onboarding pipeline to regional and executive leadership
- Manages and tracks all incoming and outgoing legal correspondence regarding compliance, contracts, and amendments
Service HSE Coordinator
NUOVO Parts / Blackstone Industrial Services
08.2019 - 09.2022
- Accompanied, documented and reported OSHA inspections, insurance oversight and other formal safety and security measures at work site.
- Designed individualized service plans that took into account clients' goals and preferences
- Upheld client satisfaction by designing accurate and detailed timelines for major Turbine Overhauls, services and alerting clients of changes
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
- Monitored safety compliance to maintain strict standards and protect team members from harm
- Maintained accurate records and full compliance with government regulations and agency guidelines
- Managed new hire documents/onboarding process (Background, Drug and Alcohol testing, I9 forms, etc)
- Analyzed account information to improve and optimize customer relations
- Arranged domestic and international travel plans and itineraries
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming field service projects
- Maintained and organized all shared drives, documents and spreadsheets in shared workspace
- Served as point of contact between clients and managerial staff
- Documented and distributed meeting notes to identify, analyze and improve workflows
- Optimized new employee training on gear and procedures to maximize team safety
- Managed customer expectations and relationships through easily understood explanations and clear communication
- Integrated Plex, SAP, Oracle, Microsoft Dynamics and other ERP systems to connect with applications and data sources
- Prepared vendor invoices and processed incoming payments
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Investigated daily variances and corrected errors to resolve discrepancies
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Compiling, presenting quotes and ensuring that all completed quotes are registered in our ERP system
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Partnered with management team to coordinate on-boarding and offboarding processes
- Documented human resources records and maintained confidentiality of sensitive personal information
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Communicated safety and environmental training material to employees and coached individuals on safety regulations and compliance.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and implemented safety policies and procedures to promote workplace safety.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Timesheets, payroll, service orders, PO, etc.
Client Account Representative - SR.
DISA Global Solutions
06.2014 - 08.2019
- Analyzed accounts for delinquencies and other ongoing issues.
- Verified daily processing and error correction of assigned client test results and forms to ensure accuracy and timeliness of data reporting for those accounts
- Contact clients and/or collection sites when necessary to facilitate the receipt of all necessary forms for tests that will not merge through the System automatically
- Updating/maintaining client account information and collection facility information
- Locate testing facilities internationally for clients to have employees tested
- Creating/submitting credit memos and miscellaneous bills for clients
- Occasionally assist clients with any employee assistance such as training, testing, etc
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities
- Attended monthly sales meetings and quarterly sales trainings
- Worked independently with minimal supervision
- Analyzed accounts for delinquencies and other ongoing issues
- Communicated updates regarding business proposals, contracts and current projects
- Managed multiple large accounts and product installations to increase sales volume
- Learned new skills and applied them to daily tasks to improve efficiency and productivity
- Conducts face-to-face meetings with clients to gain better knowledge of their business challenges and build better working professional relationships
- Attention to detail in all account setups and managing new
- Accounts/services in DISAWorks for Drug and Alcohol Federal/DOT and Non-Federal drug tests, Safety Training, and Background Screening.
Front Office Manager
The Boardroom Salon For Men
The Woodlands, TX
01.2012 - 06.2013
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- d teambuilding events to boost morale
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Confirmed appointments, communicated with clients and updated client records
- Restocked supplies and submitted purchase orders to maintain stock levels
- Kept reception area clean and neat to give visitors positive first impression
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
Operations Supervisor
Focus Groups Of America
01.2011 - 01.2012
- Motivated and trained employees to maximize team productivity
- Monitored supply chain and managed logistics functions for company
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
- Managed internal operational standards and productivity targets
- Conducted root cause analysis in deficient areas to identify and resolve issues
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets
- Compiled training materials for new employees and tracked skill development
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
HR Assistant
TAS Construction
Houston, TX
05.2010 - 02.2011
- Oversaw and managed hiring process and assisted human resources.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and offboarding processes
- Maintained office supplies, distributed mail and processed invoices for payment
- Responded to inquiries by answering telephone calls, in-person questions and emails
- Coordinated and set up meeting materials, presentations and audiovisual systems
- Documented human resources records and maintained confidentiality of sensitive personal information
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes
- Administered compensation, benefits and performance management systems at direction of supervisor
- Filed paperwork, sorted and delivered mail and maintained office organization
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Answered and redirected incoming phone calls for office
- Screened applicant resumes and coordinated both phone and in-person interviews
- Prepared monthly, weekly and daily logs using Microsoft Office Suite
- Posted positions through approved recruitment channels.
Education
Associate of Arts - Business
Lone Star College
Houston, TX 08.2010 - 05.2018
High School Diploma -
Westfield High School
Houston, TX 08.2006 - 05.2010
Skills
Leadership experience
Operations management
Quality control guidelines
Training and mentoring
Planning and Coordination
Safety standards and protocols
Self-Motivated
Valero TRACK
SAP / Cisco
BlueLink / SalesForce / DISAWorks / Bamboo /
MS Office / MS Project / MS Dynamics / SharePoint
Human Resources
Document Management
Analysis skills
B2B / B2C
Timeline
Dealer Compliance/Onboarding Specialist
Sunnova Energy Corp.
10.2022 - Current
Service HSE Coordinator
NUOVO Parts / Blackstone Industrial Services
08.2019 - 09.2022
Client Account Representative - SR.
DISA Global Solutions
06.2014 - 08.2019
Front Office Manager
The Boardroom Salon For Men
01.2012 - 06.2013
Operations Supervisor
Focus Groups Of America
01.2011 - 01.2012
Associate of Arts - Business
Lone Star College
08.2010 - 05.2018
HR Assistant
TAS Construction
05.2010 - 02.2011
High School Diploma -
Westfield High School
08.2006 - 05.2010