Marcela Sada
McKinleyville,CA
Summary
Seasoned gaming professional with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.
Overview
14
14
years of professional experience
Work History
Director of Slots
Bear River Casino Resort
Loleta , CA
2015.02 - Current
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Developed policies and procedures to ensure compliance with corporate standards.
- Ensured compliance with all relevant regulations, policies and procedures.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Identified opportunities for process optimization through data analysis.
- Collaborated with senior leadership to set long-term objectives for the company.
- Monitored market conditions and competitor activities to inform business decisions.
- Managed annual budgeting process, including forecasting and financial planning.
- Coordinated resources across departments to maximize productivity levels.
- Analyzed data to inform decision-making and strategic direction.
Slot Floor Manager
Bear River Casino Resort
Loleta , CA
2010.04 - 2015.01
- Resolved technical issues with various types of slot machines, including IGT, Aristocrat, Light & Wonder, Konami, Everi.
- Communicated regularly with vendors and suppliers concerning repairs or replacement parts needed for slots and gaming devices.
- Ensured that all financial transactions were properly recorded and accounted for.
- Provided guidance to staff on proper handling of difficult customer situations.
- Assisted in the training of new slot floor personnel.
- Monitored gaming activities to ensure compliance with established regulations and procedures.
- Provided feedback and suggestions for improving customer service standards within assigned areas.
- Investigated customer complaints related to slot machine malfunctions and disputes over winnings.
- Coordinated promotional events related to slots and gaming devices such as tournaments or giveaways.
- Prepared weekly schedules for assigned staff based on expected business volume.
Education
Bachelor of Arts - Spanish Language And Literature
Humboldt State University
Arcata, CA1995-05
Skills
- Operations Management
- Team Management
- Project Management
- Budget Management
- Financial Reporting
- Business performance analysis
- Legal and Regulatory Compliance
- Strategic Planning
Languages
Spanish
Native/ Bilingual
Timeline
Director of Slots
Bear River Casino Resort
2015.02 - Current
Slot Floor Manager
Bear River Casino Resort
2010.04 - 2015.01
Bachelor of Arts - Spanish Language And Literature
Humboldt State University
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