Melissa Melendez
Queens,NY
Summary
Seasoned Slots Floor Manager with a proven track record at Resorts World Casino, excelling in operations management and conflict resolution. Expert in regulatory compliance and employee training, I boosted guest satisfaction and operational efficiencies. Fluent in Spanish and American Sign Language, my leadership ensured a safe, profitable environment, achieving a significant revenue increase.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Slots Floor Manager
Resorts World Casino
06.2018 - Current
- Supervises, leads and directs Slot Operations staff ensuring all regulatory compliance within all gaming regulations, internal controls and company and department policies and procedures
- Supervise subordinate gaming professionals, performing activities such as hiring, training, assigning work, evaluating performance, and administers disciplinary actions
- Demonstrates working knowledge of the slot industry, electronic gaming machines and associated/related equipment products, features, setup and configurations
- Ensures employees are trained to work safely and efficiently within current regulatory guidelines
- Evaluate shift schedules and adjusts, if necessary, to accommodate Resorts World operational and departmental needs
- Prepare, maintain, and submit essential paperwork and reports
- Makes sure the guests are being provided with superior customer service
- Oversees all processes pertaining to emergency drop management and cash box reconciliation
- Monitors and reports risk and safety concerns to ensure a safe environment for both employees and guests
- Develops plans based on employee feedback in all areas of the operation to continually improve efficiencies in process management
- Issues complimentary services per internal control authorizations
- Approves slot machine payoffs in assigned area and key over Slot Jackpots
Manager- Bryant Park/Prospect Park
Upsilon Ventures
New York, USA
10.2015 - 06.2018
- Schedule weekly meetings to develop action plans for the team to meet operation and organization objectives
- Delivered 'A' and ensured that all sanitation and cleaning standards were up to date and being maintained
- Accountable for payroll, financial records, cash management, labor, scheduling and purchasing
- Worked directly with events director to execute the success of numerous large including AVP, Grammy Park and more
- Handle day to day operations to ensure customer needs are being met
Manager- MoMA
Union Square Hospitality Group
New York, USA
11.2016 - 01.2018
- Manager and Supervisor scheduling along with FOH hourly scheduling
- Reconciled safe and daily deposits
- Daily safe counts and change orders, logged counts accordingly and worked with accounting to ensure all cash handling procedures are followed
- Ensure that the Payroll process is completed accurately, on time and according to business/accounting procedures
- Effectively open physical operation/close physical operation and organize and complete the administrative set up and break down of service
- Created and updated new hire and training manuals, training schedules, and employee reviews
Coffee Bar & Closing Manager
Aramark
New York, USA
04.2014 - 05.2015
- Operating a bustling in-house coffee/espresso bar in Aramark's crown property - available to over 7k discerning employees
- Executes sales and profit plans that are in-line with budgetary goals
- Ensures and is accountable for profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses
- Reconciled deposits
- Counts the cashier's drawers to ensure there are no overages or shortages
- Counted cash room safe, cross-references against the safe's log, counts out money for the day and logged accordingly
- Carried out daily inspections to ensure staff are cleaning the premises effectively and ensure that employees follow health and safety procedure and standards
- Working closely with catering director assisting managing events including directing staff, heavy client customer service interaction and supervising break down, clean up and logging staff hours
Consessions Manager
LEVYS RESTURANTS
Brooklyn, USA
11.2012 - 04.2014
- As part of the team at Barclays Center, home to the Brooklyn Nets and major concert and event arena in Brooklyn, NY I oversaw main concourse concessions which constitutes approximately 65% of gross revenue in concessions or 19.5 mil in annual sales
- Hired and trained union team members in varying job responsibilities
- Coached and developed team in order to provide the guest with an exceptional experience
- Managed Tangent Software Systems for end of night stand sheet financial balancing and inventory reconciliation
- Requisitioned dry, non-alcoholic beverage and prefabricated food product for stands and portables in dozens of locations
- Responsible for cashier variance logs and corresponding progressive coaching
- Responsible for premium suite level operations during inaugural season, working directly with GM to provide high end hospitality to suite holders
- Successfully helped deliver 'A' to all concession stands for two consecutive seasons
Education
High school or equivalent -
Skills
- Event Planning
- Microsoft Office
- Operations Management
- Training
- Payroll
- Multilingual - Spanish and American Sign Language
- Employee management
- Conflict resolution
- Regulatory compliance
- Purchasing
- Scheduling and planning
Certification
Food Handler, Present
Technicalskills
- Proficient in Microsoft Windows and Macintosh
- Completed Disney Management Training
Languages
Spanish
Professional
American Sign Language
Professional
Timeline
Slots Floor Manager
Resorts World Casino
06.2018 - Current
Manager- MoMA
Union Square Hospitality Group
11.2016 - 01.2018
Manager- Bryant Park/Prospect Park
Upsilon Ventures
10.2015 - 06.2018
Coffee Bar & Closing Manager
Aramark
04.2014 - 05.2015
Consessions Manager
LEVYS RESTURANTS
11.2012 - 04.2014
High school or equivalent -
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