Mia Trejo
Chicago,IL
Summary
Experienced with managing front-of-house operations to ensure seamless guest experiences. Utilizes effective communication and organizational skills to lead teams. Track record of fostering positive work environment and resolving conflicts efficiently. Preforms well under pressure and thrives in fast paced high-volume environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Floor Manager
Players Pub & Grill
Prospect Heights, IL
06.2024 - 12.2025
- Manage FOH staff during shifts.
- Ran end of shift reports and handled money drop at end of night.
- I am a bartender and served while on shift as manager.
Server/Bartender
Chasers Sports Bar & Grill
Schiller Park, IL
11.2022 - 04.2024
- Server and Bartender position
Substitute Teacher
Kokua
Chicago, IL
11.2022 - 07.2023
- Facility classes grades k-12
- Paraprofessional License
Server/Bartender
Dakota 94
Chicago, IL
05.2021 - 11.2022
- Greet customers, seat them and present menus
- Take and serve food/drinks orders
- Preparing alcoholic or non-alcoholic beverages for bar and patrons
- Prepare garnishes and fresh squeezed juices
- Clear, clean and reset tables
- Deliver checks and collect payments
Assistant Restaurant Manager
Dakota 94
Chicago, IL
05.2021 - 11.2022
- Checking in and scanning all invoices
- Put away and organize all alcohol
- Making sure all servers and hostess side work is being done
- Responsible for cashing out servers and hostess as well as counting the safe
- Cutting people based on need
Barista
Starbucks
River Grove, IL
08.2021 - 02.2022
- Greeted guests and took orders
- Prepared, hot coffees, cold coffee, Frappuccino and various foods.
Youth Enrichment Instructor
YMCA
Chicago, IL
06.2018 - 01.2021
- Implement and adapt to a wide variety of enrichment activities for grades K-8 in a before or after school program setting.
- Play a key role in ensuring that program participants have a safe, supportive, interactive and enriching program experience.
- Ensuring the safety and security of all program participants.
- Summer Unit Leader
- Leader of 7-year-old age group & 4 counselors assigned to group.
- Responsible for assigning activities to counselors and overseeing entire groups safety.
Staff Member
Planet Fitness
Elmwood Park, IL
07.2017 - 08.2018
- Greeted members as they come through the doors check them in
- Maintained the cleanliness of the gym and bathrooms.
- Answered phone calls and help members with any problems or questions about their accounts.
- Signed up new members and handled info calls and tours.
- Handled purchases of merchandise
Education
Associate of Science - Arts
Wilbur Wright
Chicago, IL06.2022
Skills
- Developmental Disabilities Experience
- Sales experience (3-5 years)
- Customer communication
- Attention to detail
- Classroom & Behavior Management
- Computer skills
- Curriculum Development
- Public Speaking
- Cash handling
- Childcare
- Serving & Bartending Experience
- Organizational skills
- Supervising experience
- Event Planning
- Front desk
- Time management
- Community engagement
- Hospitality
- Operations management
- Event promotion campaigns
- Working with people with autism
- Active listening
- Customer service
- Communication skills
- Client rapport building
- Guest relations
- Food preparation
- Restaurant experience
- Fitness sales
- Employee management
- Customer relations
- Stock management
- Health and safety
- Scheduling and planning
- Conflict resolution
- Floor management
- Point of sale systems
- Team leadership
- Task delegation
- Positive attitude
Certification
- Paraprofessional Certification
- BASSET Certification
- Food Handler Certification
Languages
English - Fluent
Timeline
Floor Manager
Players Pub & Grill
06.2024 - 12.2025
Server/Bartender
Chasers Sports Bar & Grill
11.2022 - 04.2024
Substitute Teacher
Kokua
11.2022 - 07.2023
Barista
Starbucks
08.2021 - 02.2022
Server/Bartender
Dakota 94
05.2021 - 11.2022
Assistant Restaurant Manager
Dakota 94
05.2021 - 11.2022
Youth Enrichment Instructor
YMCA
06.2018 - 01.2021
Staff Member
Planet Fitness
07.2017 - 08.2018
Associate of Science - Arts
Wilbur Wright