Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marcela Sanchez

Davie

Summary

Delivery driver with proven success at DoorDash, enhancing customer satisfaction through effective communication and logistics coordination and having a good customer service being friendly and respecful with everyone. Recognized for streamlining package handling and maintaining a clean vehicle, contributing to a positive company image. A self-motivated professional skilled in customer support and relationship building, ensuring timely and accurate deliveries.

Overview

24
24
years of professional experience

Work History

Delivery Driver

DoorDash
02.2025 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Delivery Driver

Uber Eats
01.2024 - 02.2025
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Managed customer inquiries and complaints in polite and professional manner.

Representante Comercial

ABC Bambulitas Decorando
01.2001 - 06.2019
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Cultivated long-lasting partnerships with key clients, leading to increased repeat business and referrals from satisfied customers.
  • Enhanced company reputation by providing exceptional customer service and support throughout the entire sales process.
  • Developed innovative marketing materials to increase product awareness and generate interest among potential customers.
  • Implemented creative solutions tailored specifically to address individual client pain points resulting in higher conversion rates.

Auxiliar Administrativo

Concejo Nacional Electoral
10.2019 - 01.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

DIVISION OF REAL ESTATE

DBPR
State Of Florida
06-2024

Associate of Arts - Tecnico En Ventas De Productos Y Servicios

SENA
Bogota, Colombia
12-2012

Skills

  • Customer Support Expertise
  • Collaborative Teamwork
  • Positive Interpersonal Skills
  • Self-Motivated Professional
  • Effective Communication
  • Inventory Order Picking
  • Organizing and Categorizing
  • Logistics Coordination
  • Effective Multitasking
  • Dependable Team Member
  • Retail and wholesale sales
  • Customer service abilities
  • Customer service in spanish

Languages

Spanish
Native or Bilingual
English
Elementary

Timeline

Delivery Driver

DoorDash
02.2025 - Current

Delivery Driver

Uber Eats
01.2024 - 02.2025

Auxiliar Administrativo

Concejo Nacional Electoral
10.2019 - 01.2020

Representante Comercial

ABC Bambulitas Decorando
01.2001 - 06.2019

DIVISION OF REAL ESTATE

DBPR

Associate of Arts - Tecnico En Ventas De Productos Y Servicios

SENA

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Marcela Sanchez