Marcela Santiago-Ramirez
Coachella,CA
Overview
9
9
years of professional experience
Work History
Sandwich Artist
Subway
Indio, CA
02.2024 - Current
- Prepared sandwiches according to customer specifications and food safety standards.
- Maintained cleanliness of work area and ensured compliance with health regulations.
- Assisted in training new staff on sandwich-making techniques and operational procedures.
- Managed inventory levels, ensuring fresh ingredients were available for daily service demands.
Hostess
Indian Ridge Country Club
Palm Desert, CA
09.2020 - Current
- Answered phone inquiries to schedule and confirm reservations, record take-out orders and respond to service questions.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate.
- Checked dining and serving areas to verify proper cleanliness and readiness for guest.
- Supported serving staff, food runners and busters to keep dining room presentable and ready for guests.
- Helped to plan and execute parties for more than 340 guests, including coordinating menus and preparing tables.
Cashier and Stocker
Costco Corporation Wholesale
Montclair, CA
09.2019 - 09.2020
- Greeted customers and provided them with assistance and information pertaining to purchasing decisions.
- Maintained an organized and clean workstation.
- Operated a cash register and handled all transactions accurately and in a timely manner.
- Follows merchandising standards and practices. Aligns product, collects and returns stray items, stocks to maintain high product levels.
- Communicates with supervisors and managers to determine merchandising plan and priorities. Writes list of products to be brought from steel, by forklift driver, for stocking.
- Provides prompt and courteous member service. Helps members to load large items into their cart, directs members to products, relates product status knowledge.
Sales Associate
Macy’s Inc.
Palm Desert, CA
09.2017 - 09.2019
- Arranged merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Acted initial contact in addressing customers concerns.
- Worked with fellow team members to achieve group targets.
- Answered incoming phone calls to provide store, products and service information.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
- Met merchandise processing standards and maintained organized and accessible work area.
- Built trusting relationships with customers by making personal connections.
Education
High School -
Coachella Valley High School
Thermal, CA06-2016
Skills
- Active listening, Communication, Customer service, Interpersonal, Leadership, Management, Problem-solving, Time management, Transferable
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
Skills and Interests
Language: Fluent in English and Spanish.
Interests
Sports, Travel, Art, and Music
Timeline
Sandwich Artist
Subway
02.2024 - Current
Hostess
Indian Ridge Country Club
09.2020 - Current
Cashier and Stocker
Costco Corporation Wholesale
09.2019 - 09.2020
Sales Associate
Macy’s Inc.
09.2017 - 09.2019
High School -
Coachella Valley High School