Marcela Santiago-Ramirez
Coachella,CA
Overview
9
9
years of professional experience
Work History
Sandwich Artist
Subway
02.2024 - Current
- Prepared sandwiches according to customer specifications and food safety standards.
- Maintained cleanliness of work area and ensured compliance with health regulations.
- Assisted in training new staff on sandwich-making techniques and operational procedures.
- Managed inventory levels, ensuring fresh ingredients were available for daily service demands.
Hostess
Indian Ridge Country Club
09.2020 - Current
- Answered phone inquiries to schedule and confirm reservations, record take-out orders and respond to service questions.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate.
- Checked dining and serving areas to verify proper cleanliness and readiness for guest.
- Supported serving staff, food runners and busters to keep dining room presentable and ready for guests.
- Helped to plan and execute parties for more than 340 guests, including coordinating menus and preparing tables.
Cashier and Stocker
Costco Corporation Wholesale
09.2019 - 09.2020
- Greeted customers and provided them with assistance and information pertaining to purchasing decisions.
- Maintained an organized and clean workstation.
- Operated a cash register and handled all transactions accurately and in a timely manner.
- Follows merchandising standards and practices. Aligns product, collects and returns stray items, stocks to maintain high product levels.
- Communicates with supervisors and managers to determine merchandising plan and priorities. Writes list of products to be brought from steel, by forklift driver, for stocking.
- Provides prompt and courteous member service. Helps members to load large items into their cart, directs members to products, relates product status knowledge.
Sales Associate
Macy’s Inc.
09.2017 - 09.2019
- Arranged merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Acted initial contact in addressing customers concerns.
- Worked with fellow team members to achieve group targets.
- Answered incoming phone calls to provide store, products and service information.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
- Met merchandise processing standards and maintained organized and accessible work area.
- Built trusting relationships with customers by making personal connections.
Education
High School -
Coachella Valley High School
Thermal, CA06-2016
Skills
- Active listening, Communication, Customer service, Interpersonal, Leadership, Management, Problem-solving, Time management, Transferable
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
Skills and Interests
Language: Fluent in English and Spanish.
Interests
Sports, Travel, Art, and Music
Timeline
Sandwich Artist
Subway
02.2024 - Current
Hostess
Indian Ridge Country Club
09.2020 - Current
Cashier and Stocker
Costco Corporation Wholesale
09.2019 - 09.2020
Sales Associate
Macy’s Inc.
09.2017 - 09.2019
High School -
Coachella Valley High School