Hi, I’m
Maira Castillo Magana
Hyattsville,MD
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
34
years of professional experience
Work History
Beacon Hotel Quarters
Housekeeping Room Attendant
04.2023 - Current
Job overview
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Parts Martial Arts & And After School Academy
Counselor
05.2022 - Current
Job overview
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill and developmental levels.
- Implemented variety of fun and recreational activities.
Supreme Electoral Court Of El Salvador
Assistant Manager
10.2018 - 07.2019
Job overview
- Manage calls, emails, correspondence, and faxes both incoming and outgoing.
- Write, file and review documents, such as receipts, reports, memorandum and other administrative documents.
- Administration management and accounting of personal bank accounts.
- Archive and organize documents, both Physical and digital, including emails, receipts reports, and other administrative documents.
- Coordinate and schedule work meetings, interviews, appointments, work events, trips, and other related activities.
- Maintained digital databases, physical files and area logs.
Construmarket SA De CV.
Event Organizer /Real Estate Advisor
11.2012 - 04.2015
Job overview
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
- Developed new business and managed new and existing clients.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Managed administrative logistics of events planning, event booking and event promotions.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Coordinated schedules and timelines for events.
AVON SA De CV.
Sales Manager
09.2005 - 05.2009
Job overview
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Produced contracts, reports, letters, and proposals for clients.
- Resolved customer issues quickly and managed accounts to increase sales and meet quotas.
HSBC Bank
Bank Branch Manager
01.1990 - 04.2004
Job overview
- Assessed employee performance and developed improvement plans.
- Identified and capitalized on community business opportunities with effective networking.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Education
Universidad Francisco Gavidia San Salvador, El Salvador
Marketing Degree
12.1996
Skills
- Recruiting and interviewing
- Employee performance evaluations
- Contract Management
- Negotiation
- Strategic planning
- Business administration
- Experience with educational care and school didactics
Timeline
Housekeeping Room Attendant
Beacon Hotel Quarters
04.2023 - Current
Counselor
Parts Martial Arts & And After School Academy
05.2022 - Current
Assistant Manager
Supreme Electoral Court Of El Salvador
10.2018 - 07.2019
Event Organizer /Real Estate Advisor
Construmarket SA De CV.
11.2012 - 04.2015
Sales Manager
AVON SA De CV.
09.2005 - 05.2009
Bank Branch Manager
HSBC Bank
01.1990 - 04.2004
Universidad Francisco Gavidia
Marketing Degree
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