Hi, I’m
Maira Castillo Magana
Hyattsville,MD
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
34
years of professional experience
Work History
Beacon Hotel Quarters
Housekeeping Room Attendant
04.2023 - Current
Job overview
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Parts Martial Arts & And After School Academy
Counselor
05.2022 - Current
Job overview
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill and developmental levels.
- Implemented variety of fun and recreational activities.
Supreme Electoral Court Of El Salvador
Assistant Manager
10.2018 - 07.2019
Job overview
- Manage calls, emails, correspondence, and faxes both incoming and outgoing.
- Write, file and review documents, such as receipts, reports, memorandum and other administrative documents.
- Administration management and accounting of personal bank accounts.
- Archive and organize documents, both Physical and digital, including emails, receipts reports, and other administrative documents.
- Coordinate and schedule work meetings, interviews, appointments, work events, trips, and other related activities.
- Maintained digital databases, physical files and area logs.
Construmarket SA De CV.
Event Organizer /Real Estate Advisor
11.2012 - 04.2015
Job overview
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
- Developed new business and managed new and existing clients.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Managed administrative logistics of events planning, event booking and event promotions.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Coordinated schedules and timelines for events.
AVON SA De CV.
Sales Manager
09.2005 - 05.2009
Job overview
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Produced contracts, reports, letters, and proposals for clients.
- Resolved customer issues quickly and managed accounts to increase sales and meet quotas.
HSBC Bank
Bank Branch Manager
01.1990 - 04.2004
Job overview
- Assessed employee performance and developed improvement plans.
- Identified and capitalized on community business opportunities with effective networking.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Education
Universidad Francisco Gavidia , San Salvador, El Salvador
Marketing Degree
12.1996
Skills
- Recruiting and interviewing
- Employee performance evaluations
- Contract Management
- Negotiation
- Strategic planning
- Business administration
- Experience with educational care and school didactics
Timeline
Housekeeping Room Attendant
Beacon Hotel Quarters
04.2023 - Current
Counselor
Parts Martial Arts & And After School Academy
05.2022 - Current
Assistant Manager
Supreme Electoral Court Of El Salvador
10.2018 - 07.2019
Event Organizer /Real Estate Advisor
Construmarket SA De CV.
11.2012 - 04.2015
Sales Manager
AVON SA De CV.
09.2005 - 05.2009
Bank Branch Manager
HSBC Bank
01.1990 - 04.2004
Universidad Francisco Gavidia
Marketing Degree
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