Marcela Velez
Tempe,AZ
Summary
Dynamic professional with a proven track record at Mountain Park Health Center, excelling in client advocacy and community outreach. Recognized for strong organizational skills and a positive attitude, I effectively created impactful informational materials and hosted engaging health classes, fostering community well-being and collaboration among healthcare providers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Promotora
Mountain Park Health Center
Phoenix, AZ
05.2023 - 03.2025
- Created informational materials about available resources in the local community.
- Engaged in outreach activities including health fairs and community events.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Answered calls and interacted with community members to provide information on advocacy services.
- Host diabetes and nutrition classes for patients.
- Assist with nutritional programs, such as Kids Cafe, for St. Mary's.
- Scheduled patients with registered dietitians.
- Provided health education to clients about nutrition, physical activity and disease prevention.
Customer Service
Arizona Envelope Company
Tempe, AZ
10.2022 - 04.2023
- Monitor Emails
- Resolve customer complaints via phone or email
- Prepare orders for order entry
- Overlook all customer service representatives and assist if help is needed
- Train new hires
- Order Entry
- Create new standard operating procedures
- File completed orders
- Follow up with customers and sales representatives on problems that were not resolved right away
Central Operations SWA Associate
Amazon
Phoenix, AZ
11.2021 - 08.2022
- Company Overview: Central Operations SWA Associate – Amazon Logistics
- Provide support to SWA (shipping with Amazon) Programs in the Greater Los Angeles area and Chicago
- Run data reports in a timely manner to ensure we provide accurate results
- Escalate any discrepancies to the proper leadership
- Ensured all drivers are properly trained before they are sent out
- Assist with routing SWA pickups based on daily customer needs, capacity and drivers scheduled
- Central Operations SWA Associate – Amazon Logistics
3rd Party Customer Service Rep / Technical Support
Dish Network
Phoenix, AZ
07.2016 - 08.2020
- Company Overview: 3rd Party Customer Service Rep / Technical Support
- Provide efficiency by using our tools to provide customers with accurate information
- Maintained up to date knowledge of equipment
- De-escalated customer concerns, maintaining calm, friendly demeanor
- Pre-launched quality testing
- Trained new employees
- In collaboration with Samsung, provide interpersonal communication to customers on the warranty of their appliances
- Scheduled appliance repair appointments
- 3rd Party Customer Service Rep / Technical Support
Education
Esthetician License - Esthetics
The Studio Academy of Beauty
Phoenix, AZ10-2021
High School Diploma -
Nogales High School
Nogales, AZ05-2014
Skills
- Active listening skills
- Positive attitude
- Strong organizational skills
- Reliable and trustworthy
- Time management
- Computer data processing
- Communication
- Team Building
- Detail-oriented
- Self-motivated
- Adaptive
- Fast learner
- Conflict resolution
- Client advocacy
Certification
- Esthetician License
Timeline
Promotora
Mountain Park Health Center
05.2023 - 03.2025
Customer Service
Arizona Envelope Company
10.2022 - 04.2023
Central Operations SWA Associate
Amazon
11.2021 - 08.2022
3rd Party Customer Service Rep / Technical Support
Dish Network
07.2016 - 08.2020
Esthetician License - Esthetics
The Studio Academy of Beauty
High School Diploma -
Nogales High School
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