Marcela E. Ramirez Catacho
Tim Hortons
Westerville,OH
1
year of professional experience
Determined and creative undergraduate student at Otterbein University, double majoring in Accounting and Business Administration and Management. Possesses a strong work ethic while completing assigned duties and consistently meeting deadlines. Experienced in delivering high-quality customer service, that thrives in a collaborative team environment.
Work History
Shift Leader
1 Year- Provided high-quality customer service, serving clients various needs at once with a positive and friendly attitude
- Resolved customer complaints and necessities in a professional manner to ensure customer satisfaction
- Demonstrated a strong work ethic by restocking inventory daily, ensuring a smooth flow during peak hours
VITA Tax Preparer Volunteer
2 Months- Prepared tax returns, ensuring federal and state regulations were met
- Assisted the beneficiary with financial ideas on available credits and overcoming barriers
- Utilized Tax Slayer Pro software effectively, ensuring a smooth filing process for the beneficiary
Education
Bachelor of Science - Business Administration And Management
Bachelor of Science - Accounting
- 3.8 GPA
- Dean's List Fall '24
- Dean's List Spring '25
- Dean's List Spring '26
Skills
Positive attitude
Problem-Solving
Effective Leadership Skills
Organization Skills
Effective Time Management
Customer Service
Written & Verbal Communication
Team Collboration
Languages
Spanish
Native or Bilingual
Timeline
VITA Tax Preparer Volunteer
Volunteer Income Tax Assistance (VITA) Program
02.2026 - 04.2026Read More
Shift Leader
Tim Hortons
06.2025 - CurrentRead More
Otterbein University
Bachelor of Science from Business Administration And Management
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Otterbein University
Bachelor of Science from Accounting
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