Marcela Ivonne Fraijo Moore
Lauderhill,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented Warehouse Supervisor provides warehouse organization and team management skills developed 3 years of superior performance in warehouse positions. Educates employees with acquired knowledge of shipping and receiving documentation, warehouse safety and inventory management.
Overview
5
5
years of professional experience
Work History
Supervisor and Purchasing
The Beauty Box Group
08.2018 - Current
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Supported production workers in meeting goals without compromising safety and compliance.
- Supported company growth by identifying new suppliers and expanding the vendor base.
- Maintained complete documentation and records of all purchasing activities.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
Cashier
SUBWAY®Restaurants
02.2021 - 04.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Management of Tourism Enterprise
University ITSON
Cd, Obregón, Sonora, México07.2013
High School Diploma -
High School CECYTES
Cd, Obregón, Sonora, México08.2007
Secretarial Technician -
Middle Shool Técnica N2
Cd, Obregón, Sonora, México06.2004
Skills
- Strategic Planning
- New Hire Onboarding
- Account Acquisition
- Bid Request Management
- Competitor Analysis
- Market Trend Analysis
- Customer Service
- Sales Statistics Analysis
- Customer Complaint Resolution
- Product and Service Promotion
- Systems and Software Expertise
- Appointment Scheduling
- Shipping and Receiving Oversight
Timeline
Cashier
SUBWAY®Restaurants
02.2021 - 04.2022
Supervisor and Purchasing
The Beauty Box Group
08.2018 - Current
No Degree - Management of Tourism Enterprise
University ITSON
High School Diploma -
High School CECYTES
Secretarial Technician -
Middle Shool Técnica N2
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