Marcela (Marcy) Wright
Euless,TX
Summary
Knowledgeable Underwriting Lead with extensive background in leading underwriting teams and driving successful risk assessments. Demonstrated effectiveness in developing and implementing underwriting strategies that align with business objectives. Proven ability in utilizing analytical skills and risk management techniques to deliver quality results.
Overview
17
17
years of professional experience
Work History
Lead Underwriter
AAA Texas
Coppell, TX
05.2024 - Current
- Provided. guidance on complex cases and best practices in risk assessment to a team of 18 direct reports.
- Led team in developing underwriting processes to meet the sales and customer services needs for 12 markets.
- Fostered open communication with my direct reports to build trust and set expectations.
- Implemented underwriting guidelines to ensure compliance with state regulations.
- Monitored staff underwriting volume and adjusted workflows to meet service levels.
- Managed relationships and communicated openly with sales, customer service, retention, claims, accounting, developers, and analyst teams.
Underwriter III
AAA TEXAS
Coppell, TX
06.2019 - 05.2024
- Trained new employees on how to review new files and resubmissions to make correct underwriting decisions.
- Improved the performance and long-term success of employees with well-planned and executed guidance.
- Prepared and presented training materials through hands-on demonstrations and written instructions.
- Partnered with management to inform planning, decision-making, and team direction.
- Volunteered for and tackled new assignments and tasks to ease staff member burden.
- Created the currently used process for Personal Umbrella Policy increase request for markets handled out of Coppell.
Underwriter II
AAA TEXAS
Coppell, TX
10.2010 - 06.2019
- Review and analysis new and existing watercraft and personal umbrella policies to determine accuracy and acceptability of risk, in addition to automobile and home policies.
- Provide extra support to customer service and agents regarding personal umbrella and watercraft policies.
- Engaged with customers to understand needs, resolve issues and complaints and answer policy questions.
Underwriter I
AAA TEXAS
Coppell, TX
02.2009 - 10.2010
- Review and analyze new business and existing personal automobile and home policies to determine accuracy and acceptability of risk.
- Support sales agents, claims adjusters, insureds, and various internal departments with questions or concerns.
- Followed established guidelines and procedures.
Education
Bachelor of Arts - History
University of Texas at Arlington
Arlington, TX05-2004
Skills
- Research
- Task prioritization
- Explain company policies
- Analytical thinking
- Risk assessment
- Employee training and development
Timeline
Lead Underwriter
AAA Texas
05.2024 - Current
Underwriter III
AAA TEXAS
06.2019 - 05.2024
Underwriter II
AAA TEXAS
10.2010 - 06.2019
Underwriter I
AAA TEXAS
02.2009 - 10.2010
Bachelor of Arts - History
University of Texas at Arlington
ACCOMPLISHMENTS
- President's Elite Honoree 2022
- Underwriting Book Club Founder 2024
- Gateway Program Summer 2026