Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcela Mayorga

Miami,FL

Summary

Highly motivated bilingual professional with a proven track record in customer service roles across diverse industries. Skilled in interpersonal communication, problem-solving, and maintaining a customer-centric approach. Eager to leverage my dynamic skills and enthusiasm to contribute effectively in a challenging environment.

Overview

Work History

Front Desk Recreational Supervisor

JW Marriot Marquis
Miami, FL
  • Managed incoming calls, emails, and inquiries, ensuring prompt and courteous service.
  • Oversaw front desk operations, including scheduling appointments and maintaining records.
  • Demonstrated leadership in managing daily operations at the recreation center.

Banquet server

JW Marriot Marquis
Miami, FL
  • Provided excellent service to guests during banquets and catered events.
  • Ensured guest satisfaction by promptly addressing their needs throughout the event.
  • Assisted in setup and breakdown of banquet facilities.

Beverage cart attendant

Miami springs country club
Miami, FL
  • Operating beverage cart while ensuring timely service to golfers.
  • Processed cash transactions accurately and efficiently using point-of-sale software systems.
  • Maintained inventory and organized cart for optimal customer satisfaction.

Receptionist

Miracle Laser & Skin Care Institute
Miami, FL
  • Assisted with special projects assigned by management when required.
  • Handled data entry tasks accurately and promptly.
  • Managed office supplies inventory and assisted with special projects.
  • Coordinated mail distribution, courier services, and document processing.

Pool Hostess/Hotel Receptionist

Icon Brickell
Miami, FL
  • Verified reservations and attended to customer inquiries.
  • Conducted daily pool maintenance, ensuring compliance with health standards.
  • Greeted and assisted customers, providing a positive experience.

Education

High School Diploma -

Miami Springs Senior High
Miami, FL

Skills

  • Customer Service: 3 years
  • Bilingual: English/Spanish
  • Microsoft Office Suite (Excel)
  • Interpersonal Communication
  • Detail-oriented
  • Telephone Etiquette

Timeline

Front Desk Recreational Supervisor

JW Marriot Marquis

Banquet server

JW Marriot Marquis

Beverage cart attendant

Miami springs country club

Receptionist

Miracle Laser & Skin Care Institute

Pool Hostess/Hotel Receptionist

Icon Brickell

High School Diploma -

Miami Springs Senior High

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Marcela Mayorga