Marcelina Dones
Sacramento,CA
Overview
6
6
years of professional experience
Work History
Customer Service Associate
California Check Cashing
07.2023 - Current
- Maintaining a professional relationship with customers and building rapport
- Responsible for processing loans, money transfers and keeping records of financial transactions.
Financial Clearance Team Member
Sutter Health Shared Services
10.2018 - 03.2022
- Identifying appropriate insurance information into Epic
- Ability to determine if documented benefit information is accurate
- Completing pre-registration with the patient for upcoming services as far as verifying demographics, documenting special needs, and collecting applicable payments.
Patient Care Coordinator
Western Dental
02.2018 - 10.2019
- Creating patient charts for new incoming patients or new encounters
- Assisting the provider in generating a patient treatment plan
- Ability to identify and load appropriate insurance coverage into system
- Contacting insurance companies to go over patient's coverage and identify what will be covered
- Explaining benefit details to patients and going over any patient responsibility
- Scheduling patient appointments and explaining treatment plan while adhering to HIPAA regulations
- Ability to multitask between different tasks
- Providing patient care both in person as well as on the phone
- Understanding of the differences between different types of coverage.
Skills
- Dependable
- Works well under pressure
- Leadership qualities
- Communication
- Team Collaboration
- Assertiveness
Timeline
Customer Service Associate
California Check Cashing
07.2023 - Current
Financial Clearance Team Member
Sutter Health Shared Services
10.2018 - 03.2022
Patient Care Coordinator
Western Dental
02.2018 - 10.2019