Marcelina Pereyra
San Diego,CA
Summary
Dynamic Passenger Service Supervisor with a proven track record at AGI Ground, excelling in departures management and customer service. Demonstrated strong leadership by training teams to enhance passenger care, while effectively resolving complex baggage issues. Skilled in check-in procedures and fostering relationships, ensuring seamless travel experiences for all passengers.
Overview
2
2
years of professional experience
Work History
Passenger Service Supervisor
AGI Ground
09.2024 - Current
- Hired, trained, and motivated employees to provide exceptional passenger care and support.
- Managed team member schedules and work assignments.
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Assisted passengers with boarding processes, enforcing compliance with airline policies.
- Escorted handicapped passengers from terminal to aircraft.
- Maintained and completed administrative records and documents to meet company requirements.
- Engaged flight attendants by creating and fostering personal relationships with crew members.
- Fostered partnerships and supportive relationships with local airport operations to facilitate corporate initiatives.
- Processed information quickly to take immediate action during unexpected or serious situations.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
Baggage Service Office Supervisor
Worldwide Flight Services
09.2023 - 09.2024
- Assisted passengers process claims for lost, delayed, or damaged baggage.
- Provided passengers with updates on the status of the baggage.
- Proficient in NetTracer and WorldTracer.
- Ensured all baggage claim information is complete and accurate in NetTracer.
- Closed out in a timely manner.
- Interacted with passengers in a courteous and professional matter regarding their inquires and concerns about baggage.
- Established guidelines for handling baggage claims, and arranging baggage delivery.
- Communicated with shift supervisors, ramp and other airline personnel to resolve complex baggage issues.
- Maintained a healthy MBR rating for the station.
Education
Gompers High School
San Diego, CASkills
- Departures management
- Issuing tickets
- Strong leadership
- Customer service management
- Boarding gate procedures
- Team management
- Baggage handling
- Check-in procedures
- Passenger assistance
- Baggage handling abilities
Timeline
Passenger Service Supervisor
AGI Ground
09.2024 - Current
Baggage Service Office Supervisor
Worldwide Flight Services
09.2023 - 09.2024
Gompers High School
Similar Profiles
Denise MathersDenise Mathers
General Manager at AGI GroundGeneral Manager at AGI Ground
Dayanara BurgosDayanara Burgos
Gate Guard at Agi GroundGate Guard at Agi Ground
Mykola LozinskyiMykola Lozinskyi
Customer Experience Agent at AGI Ground IncCustomer Experience Agent at AGI Ground Inc
Marios AndreouMarios Andreou
Whole Body Team Member at Wholefoods MarketWhole Body Team Member at Wholefoods Market
Julie AlsobrookJulie Alsobrook
Appointment Center Agent at Kaiser PermanenteAppointment Center Agent at Kaiser Permanente