Marcelino Olivas
North Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
17
17
years of professional experience
Work History
Hosekeeping Floor Supervisor
The Mirage hotel/casino
Las Vegas, Nevada
04.2007 - Current
- Supervised housekeeping staff to ensure all areas are properly cleaned and maintained in accordance with hotel standards.
- Assisted with the development of departmental policies and procedures related to housekeeping operations.
- Evaluated performance of individual employees and provided feedback as necessary.
- Provided guidance and direction to housekeepers when needed.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
- Communicated with maintenance team on damages to repair.
- Conducted regular inspections of guest rooms, public areas, and other operational areas to ensure adherence to quality standards.
Education
Some College (No Degree) -
College of Southern Nevada
Las Vegas, NVSkills
- Health and safety compliance
- Workload prioritization
- Staff Training and Development
- Problem-Solving
- Decision-Making
- Clear Communication
- Policy Enforcement
- Complaints Handling
- Work Inspection
- Standards Compliance
- Team Coordination
- Team Guidance and Motivation
- Adaptability and Flexibility
- Teamwork and Collaboration
Timeline
Hosekeeping Floor Supervisor
The Mirage hotel/casino
04.2007 - Current
Some College (No Degree) -
College of Southern Nevada