Marcelino Rangel
Sunland Park,NM
Summary
Proven expertise in insurance, payroll, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting company objectives.
Overview
8
8
years of professional experience
Work History
Insurance Renewal Consultant
ADP
El Paso, TX
07.2019 - 06.2023
- Manage a book of business and provide guidance to client base regarding their annual policy renewal
- Supported Large Companies with benefits including Disability, LOAs, PCORI Fees, 5500s and Annual Notices
- Responded to inquiries and explained product features and service advantages to potential customers.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Conducted virtual presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Client Support Specialist I
ADP
El Paso, TX
11.2015 - 07.2019
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Worked closely with human resources (HR) to safeguard confidential employee data.
- Audited time records submitted by clients to verify conformance with appropriate administrative policies and regulations.
- Processed new employee paperwork and entered information into payroll system.
- Tracked employee vacation, personal and sick leave earnings and use.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Kept informed on tax law changes that applied to payroll process.
Education
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
El Paso, TX12.2014
Skills
- Data Entry
- Payroll Software Proficiency
- Excellent Communicator
- Team Player
- Negotiation
- CRM Software
- MS Word, Power Point, Excel, Outlook, Webex
Languages
Spanish
Native/ Bilingual
Accomplishments
- Toastmasters International President, 2018-2019 District 23
- Toastmasters International Area Director 2019-2020 District 23
License
- Health and Life Licensed in 23 States
- NPN: 19564967
Timeline
Insurance Renewal Consultant
ADP
07.2019 - 06.2023
Client Support Specialist I
ADP
11.2015 - 07.2019
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso