Marcelino Sandoval
Operation Manager
Bakersfield,CA
Summary
Results-driven Distribution Center Operations Manager passionate about optimizing supply chain efficiency and delivering exceptional customer experiences. Leveraging a unique blend of strategic planning, process improvement, and team leadership skills, Consistently drive high-performance teams to achieve operational excellence. Adept at forecasting demand and implementing cost-effective solutions. Thrive in dynamic environments where innovation and collaboration fuel success—committed to fostering a culture of continuous improvement and dedicated to maximizing productivity, reducing lead times, and exceeding organizational goals in the ever-evolving world of logistics.
Overview
14
14
years of professional experience
Work History
Operations Manager
Target Distribution
11.2021 - 06.2022
- "Safety first" culture was fostered through awareness, training, and accountability—proactively identified injury trends, completed root cause analysis, and implemented a plan of action.
- Nurtured a positive work environment by making real-time observations and providing team members with specific, constructive, and actionable feedback. Received positive feedback from HR and improved retention rates.
- Prepared and drove daily business plans according to safety, quality, and production goals. Achieved 90% daily success rate.
- Analyzed and reported key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures. Proactively provided growth opportunities by training and assigning staff to new work areas with additional responsibilities.
- Developed systems and procedures to improve operational quality and team efficiency. This led to a 15% decrease in defects.
Transportation Manager
Amazon
05.2019 - 09.2020
- Support and commit to all safety programs and OSHA compliance to ensure a safe work environment for all associates. Achieved above benchmark rating with an average safety score of 1/10 (low is best) and a leadership safety index rating of 4.8/5.0.
- Project: Successful launch of BFL1 site by meticulous planning, organizing, executing, and monitoring of tasks. Given constraints and time, transportation department delivered without major escalations during unprecedented 2020 peak season due to COVID.
- Implemented standard work and team leadership to streamline logistics operations to ensure customers received their packages on time. Decreased late departures (Critical Pull Time) from 8 to 2 per week and minimized DEA misses(delivery estimate arrival), increasing customer satisfaction by fulfilling our promise to deliver on time.
- Daily tracked safety, customer experience, quality & productivity KPIs, and analyzed trends to identify the root cause and drive improvements.
- Collaborated with site leadership and third-party partners to overcome barriers. Led to excellent partnership relationships that drove effective communication and operations.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Trained and developed 50+ associates and supervisors. Lead to 4 internal promotions in one year.
- Supervised department personnel by assigning and directing daily tasks and evaluating performance to enhance productivity and resolve problems.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
- Designed a modern employee recognition program that boosted productivity and improved morale.
- Developed and maintained relationships with external vendors and suppliers.
Credit Analyst
Mission Bank
06.2019 - 05.2020
- Analyzed credit information on current and potential borrowers promptly. Determined advisability of granting credit for diversified types of loans. Ensured excellent customer service by providing quick responses to subject financing requests.
- Prepared spreadsheets, cash flow analysis, financial statements, and tax returns analysis. Determined financial condition and risk of financing requests accurately. Proper analysis led to zero loan defaults on loans granted.
- Reviewed and renewed credit facilities and performed annual loan reviews of term loan customers. Monitored ongoing repayment capacity and current risk grades to ensure accuracy rating.
- Collaborated with other teams to identify and mitigate risks.
- Monitored and maintained compliance with internal controls and government regulations.
- Presented essential information to upper management and executive team for loan recommendations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Tire Shop Supervisor
Costco Wholesale
08.2008 - 05.2019
- Interacted with members on a daily basis to ensure an immediate resolution to complaints or concerns and to determine the validity for warranties
- Awarded best customer service department for 3 years
- Labor planned hours required to ensure an accurate work-force to meet deadlines
- Promptly met wait time standard of 1 hour and saved the department an average of $850 per week on payroll by labor sharing employees during slow times
- Trained and developed employees on a continuous basis, which resulted in 3 promotions.
Education
Bachelor of Science - Business Administration - Finance
California StateUniversity OfBakersfield
Bakersfield, CA05.2019
Skills
- Root Cause Analysis
- Implementation
- Team Building/Leadership
- Financial Analysis
- Six Sigma (utilized)
- Continuous Improvement
- Customer Service
- Policies and Procedures Implementation
- Warehouse Operations
- Health and Safety Compliance
- Business Reporting and Forecasting
- Business Planning
- Recruiting and Hiring
- Performance Monitoring and Evaluation
- Cross Department Collaboration
- Effective communication
- Training and Development
- Relationship Management
Accomplishments
- Successful Launch of BFL1 Transportation Department (Amazon)
- Saved over 20% of payroll budget by implementing a departmental labor sharing procedure (Costco)
- Trained and developed over 100 team members, resulting in 6 promotions (Costco, Amazon, Target)
- Awarded best customer service department 3 years in a role (Costco)
- Decreased in-yard caused tire damage to trailers and tractors by 80% by implementing a new process (Amazon)
- Gathered and analyzed data on damaged mudflaps. Proposed a solution to decrease annual national repair expense of over $500K. Idea was later implemented (Amazon).
Additional Information
- Honor Award - CUM LAUDE (CSUB) - 5/2019
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Target Distribution
11.2021 - 06.2022
Credit Analyst
Mission Bank
06.2019 - 05.2020
Transportation Manager
Amazon
05.2019 - 09.2020
Tire Shop Supervisor
Costco Wholesale
08.2008 - 05.2019
Bachelor of Science - Business Administration - Finance
California StateUniversity OfBakersfield
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