Marcell Dotson
Palmdale,California
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Overview
10
10
years of professional experience
1
1
year of post-secondary education
Summary
Motivated and accomplished professional adept in leveraging available technical resources and applying analytical skills in research, troubleshooting, report generation and process information.
Skills
- Microsoft Office
- G-Suite
- Slack
- Time Management
- Tech Savvy
- Home Office Setup
- Zendesk
- Verbal and Written Communication
- VOIP
- Problem Solving
Work History
Feedback Specialist
Resident
100% Remote
01.2021 - Current
- Coordinated scheduling to attend team meetings for collaborative communication regarding productivity.
- Maintained 100% one-touch resolution with virtual clients with minimal supervision.
- Adapted quickly to changing technologies and work environment within a startup company.
Customer Service Representative
Ashley Furniture
(Partially Remote) Palmdale, CA
06.2017 - 01.2021
- Created and updated records and digital files to maintain current, accurate and compliant documentation.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Received reward for most improved associate after two years of service.
POS Associate
Kohls Department Store
Palmdale, CA
04.2014 - 06.2019
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed purchases using point of sale systems.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Bachelor of Science - Computer Science
Champlain College
Burlington, VT (Online) 01.2021 - Current
Timeline
Feedback Specialist
Resident
01.2021 - Current
Bachelor of Science - Computer Science
Champlain College
01.2021 - Current
Customer Service Representative
Ashley Furniture
06.2017 - 01.2021
POS Associate
Kohls Department Store
04.2014 - 06.2019
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
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