Marcell Smith
Summary
Successful Automotive Sales Associate specializing in consulting with customers with unique backgrounds to uncover and meet diverse needs. Resourceful, hardworking and reliable team player. Goal-oriented professional successful at closing sales and satisfying customers. Stays on top of changes in marketing, customer purchasing and service standards. Continuously meets and exceeds sales objectives. Creative in overcoming obstacles and satisfying challenging customers.
Overview
4
4
years of professional experience
Work History
Office Manager
Bright Path Children's Center
Dallas , TX
02.2021 - 09.2024
Kpusha Clothing
Self-employeed
Los Angeles, CA
07.2020 - Current
- Measured and cut fabrics according to patterns and specifications.
- Maintained records of all alterations performed in the shop.
- Kept up-to-date with current fashion trends in order to offer advice when requested.
- Reviewed customer orders and estimated time required for completion of each item.
- Developed and implemented effective marketing strategies for retail store.
- Analyzed customer feedback to improve product visibility and store layout.
- Conducted market research to identify potential customers and target markets.
- Managed online campaigns including email marketing and social media outreach.
- Coordinated with vendors on new product launches, promotions, and discounts.
- Tracked sales performance against goals to determine effectiveness of campaigns.
- Developed creative concepts for print ads, radio spots, television commercials.
- Established relationships with key media outlets to increase brand awareness.
- Maintained up-to-date knowledge of industry trends and best practices.
Security Officer
Sunstates Security
Ontario, CA
09.2022 - 08.2024
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted with crowd control during large events held at the facility.
Front Office Receptionist
Bright path center
Riverside, California
02.2022 - 04.2024
- Developed and implemented strategies for providing excellent customer service experience.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Measured and cut fabrics according to patterns and specifications.
- Altered existing garments, such as dresses, jackets, pants, skirts, and blouses for a perfect fit.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Assisted in the development of online courses, such as lectures and assignments.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Car Salesperson
Clay Cooley Nissan
Dallas, TX
08.2020 - 06.2021
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Developed relationships with potential buyers through phone calls and emails.
- Maintained customer satisfaction by providing prompt, reliable service.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Created detailed reports of daily sales activities for management review.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
Education
High School Diploma -
Centennial High School
Corona, CA06-2019
Skills
- Customer Service
- Order Processing
- Policy and Procedure Adherence
- Relationship Building
- Store maintenance
- Product Knowledge
- Policy understanding
- Sales background
- Marketing knowledge
- Report Generation
- Documentation and Recordkeeping
- Problem-Solving
- Data Review and Analysis
- Follow-up skills
- Public Speaking
- CRM Software
- Telephone interviewing
Recommendations
- Stephanie Garcia - Management at Bright Path Children’s Center; contact information (951)-682-0088
Timeline
Security Officer
Sunstates Security
09.2022 - 08.2024
Front Office Receptionist
Bright path center
02.2022 - 04.2024
Office Manager
Bright Path Children's Center
02.2021 - 09.2024
Car Salesperson
Clay Cooley Nissan
08.2020 - 06.2021
Kpusha Clothing
Self-employeed
07.2020 - Current
High School Diploma -
Centennial High School
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