Kayla DeLong
Bellaire,OH
Summary
Office Manager with a proven track record at the West Virginia Department of Veterans Assistance, excelling in organizational skills and customer service. Enhanced office productivity through effective scheduling and implemented systems that improved workflow efficiency. Proficient in MS Office applications, ensuring confidentiality and professionalism in all operations.
Overview
8
8
years of professional experience
Work History
Office Manager
West Virginia Department of Veterans Assistance
03.2023 - Current
- Coordinated daily office operations to ensure smooth workflow.
- Scheduling appointments and managing calendars efficiently.
- Managed inventory supplies, ensuring availability and efficiency in stock levels.
- Implemented organizational systems to enhance office productivity and orderliness.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed approximately 30 incoming calls, emails and faxes per day.
Head Cashier
Gabes, Gabriel Brothers
07.2017 - 10.2022
- Supervised cashiers, ensuring compliance with company policies and enhancing customer service quality.
- Managed cash register operations, accurately handling transactions and maintaining balanced drawers.
- Trained new staff on point-of-sale systems, fostering knowledgeable and efficient team environment.
- Developed streamlined checkout procedures, reducing wait times and improving overall customer satisfaction.
Education
High School Diploma -
St. John Central High School
Bellaire, OH05-2002
Skills
- Customer service
- Data entry
- Office management
- Organizational skills
- Scheduling and calendar management
- Proficient in computer applications
- Effective schedule organization
- Managing inbound and outbound calls
- Professional and courteous
- Cash handling
- Experienced with MS office applications
Timeline
Office Manager
West Virginia Department of Veterans Assistance
03.2023 - Current
Head Cashier
Gabes, Gabriel Brothers
07.2017 - 10.2022
High School Diploma -
St. John Central High School
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