Marcella Cook
Rocheport,MO
Summary
Dynamic leader with a proven track record at Cook Concrete Construction Co, excelling in strategic planning and operational excellence. Spearheaded initiatives that significantly enhanced customer satisfaction and financial performance. Skilled in organizational leadership and financial management, adept at fostering strong relationships with key stakeholders and leading teams to exceed company goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
President
Cook Concrete Construction Co
02.1994 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Supported project management team for optimal performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Manager
First National Bank
Columbia, MO
01.1990 - 01.1994
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Skills
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
- Employee relations
- Operations management
- Contract negotiation
- Company representation
- Financial management
- Contract management
- Capital and resource management
- Business administration
Certification
- WBE
Timeline
President
Cook Concrete Construction Co
02.1994 - Current
Manager
First National Bank
01.1990 - 01.1994
- WBE
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