MARCELLA FITZHUGH
INSURANCE AGENT BROKER
Lynnwood,WA
Summary
Insurance broker with over 25 years of industry experience, specializing in property and casualty insurance. Proven track record of performing sales and effective team mentorship, consistently driving growth and client satisfaction. Expertise in developing tailored insurance solutions to meet diverse client needs while fostering long-term relationships. Commitment to staying ahead of industry trends and leveraging insights to optimize and deliver exceptional results.
Overview
26
26
years of professional experience
3
3
Certifications
1
1
Language
Work History
Insurance Sales Producer
Your Policy LLC
08.2025 - 03.2026
- Expanded clientele base through targeted marketing campaigns and networking events, increasing brand visibility in the market.
- Developed strong relationships with clients, ensuring trust and loyalty for long-term business engagements.
- Cultivated and sustained relationships with prospective clients to drive business growth.
- Engaged with team members to analyze and improve existing sales strategies for enhanced proformance.
Insurance Broker
First Rate Insurance
11.2017 - 10.2024
- Responsible for new customer acquisition from lead sources.
- Ability to place customers with appropriate carriers based on needs.
- Nationally ranked top 10 sales agents for consecutive months with Safeco Insurance.
- Personally consulted Safeco Insurance on their Agency Management Software.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Insurance Agent
Pemco Insurance
10.2007 - 06.2016
- Personal line policy placement for WA market.
- Property Desk manager responsible for policy review before underwriting.
- Managed the transferring of property policies from Pemco company to a new carrier in brokerage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
Agency Trainer
Safeco Insurance
12.1999 - 09.2006
- Assisting agency personnel on selling new business using Safeco products and new business tools.
- Troubleshoot errors agents would have in the sales workflow.
- Train agents on research resources for state specific regulations impacting coverage.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
High School Diploma -
Juneau HS
Juneau, AKWashington Insurance Producer License -
State of Washington
Olympia, WA 05.2001 -
Non-Res Property & Casualty License -
State of Oregon
INSURANCE License 05.2001 -
Skills
Policy assessment
Prospective client communication
Skilled negotiator
Claims processing expertise
Effective complaint resolution
Effective verbal communication
Demonstrated success in sales
Proficient in policy analysis
Certification
Insurance Producer License - Washington
Timeline
Insurance Sales Producer
Your Policy LLC
08.2025 - 03.2026
Insurance Broker
First Rate Insurance
11.2017 - 10.2024
Insurance Agent
Pemco Insurance
10.2007 - 06.2016
Washington Insurance Producer License -
State of Washington
05.2001 -
Non-Res Property & Casualty License -
State of Oregon
05.2001 -
Agency Trainer
Safeco Insurance
12.1999 - 09.2006
High School Diploma -
Juneau HS