Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marcella Graca

Winter Garden,FL

Summary

Dynamic licensed esthetician with advanced facial expertise at Skincare by Mary, dedicated to exceptional client education and product sales. Proven ability to develop customized treatment plans and maintain the highest sanitation standards, ensuring optimal skin health and client satisfaction. Passionate about beauty and committed to enhancing client experiences through effective communication.

Overview

10
10
years of professional experience

Work History

Esthetician

Skincare by Mary
03.2025 - Current
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Assisted in maintaining a clean and organized work environment, adhering to sanitation protocols.
  • Educated clients on skincare products and regimens to promote healthy skin maintenance at home.
  • Developed customized treatment plans based on individual skin types and conditions for optimal results.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Analyzed skin condition and made appropriate product recommendations.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Collaborated with team members to enhance service delivery and improve client satisfaction rates.

Learning Ambassador

Amazon
10.2020 - 02.2025
  • Provided specialized training for the new hires.
  • Provided training to associates for specifics positions.
  • Assisted in developing training materials to improve knowledge retention among team members.
  • Collaborated fwith management to identify areas for process improvement and implement changes effectively.
  • Provided feedback on learning programs to ensure alignment with organizational goals and employee needs.
  • Facilitated onboarding sessions for new associates, enhancing understanding of operational procedures.

Sales Associate

Bella and and Stylish
07.2015 - 07.2020
  • Helped customers find products and made personalized recommendations.
  • Processed sales transactions and handled returns or exchanges.
  • Maintained clean, organized merchandise displays.
  • Handled payment and operate the cash register

Education

Colegio Sagres
Rio De Janeiro, Brazil

Skills

  • Licensed esthetician with advanced facial experience
  • Strong knowledge of professional skincare lines and ingredients
  • Dedicated to maintaining highest standards of sanitation and safety
  • Excellent communication, client education, and product sales skills
  • Positive, reliable, and passionate about skin health and beauty

Languages

English
Portugues
Spanish

Timeline

Esthetician

Skincare by Mary
03.2025 - Current

Learning Ambassador

Amazon
10.2020 - 02.2025

Sales Associate

Bella and and Stylish
07.2015 - 07.2020

Colegio Sagres

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Marcella Graca