Marcella Hobson
Memphis,TN
Summary
Detail-oriented healthcare professional with extensive experience in patient care coordination, insurance verification, and healthcare revenue cycle management. Proven track record of improving patient access to medication and reducing service errors through effective benefits verification and prior authorization. Adept at leading teams and training new staff to ensure high-quality patient support. Seeking to leverage healthcare administration skills and patient focused approach to contribute to a progressive healthcare organization.
Overview
10
10
years of professional experience
Work History
Customer Service Associate Remote
NTT DATA Services
Lincoln, NE
11.2021 - Current
- Document issues and resolutions in a common database, Escalate issues, as necessary.
- Use computerized systems to gather information and respond to questions.
- Assist members in understanding and maximizing the use of their insurance distribution program.
- Handle customer service inquiries from members, providers, physicians, and internal/external client related to insurance benefits.
- Maintain compliance with SOPs.
- Subject Matter Expert (SME)/ Drove operational excellence as a Subject Matter Expert by leading new employees
- training and resolving system issues.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Billing and reimbursement.
- Processed Death Claims
Medical Assistant
Eye Surgery Group
Memphis, TN
01.2021 - 10.2021
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Organized patient charts before each day's clinic sessions began.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Patient Care Advocate (Remote)
Accredo Specialty Pharmacy
Memphis, TN
08.2019 - 10.2020
- Collaborated with insurance companies to ensure coverage of necessary treatments or medications.
- Conducted follow-up calls after hospital discharge to assess recovery progress and identify potential problems requiring further intervention.
- Ensured compliance with applicable state and federal regulations regarding informed consent requirements prior to treatment initiation.
- Maintained current knowledge of relevant laws, regulations, policies, procedures, standards of practice related to patient advocacy.
- Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations.
Medical Assistant
Bartlett Medical Clinic
Memphis, TN
04.2019 - 08.2019
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Organized patient charts before each day's clinic sessions began.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Filed insurance claims forms in accordance with applicable regulations.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
Administrative Assistant
Rust College (Work Study Program)
Holly Springs, Mississippi
08.2014 - 10.2015
- Answered questions from customers regarding products and services offered by the campus.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Processed invoices for payment using accounting software applications.
- Managed database systems containing customer contact information.
- Developed and maintained filing systems for confidential documents and records.
- Greeted visitors and provided general information about the campus.
Education
Medical Assistant Diploma - Medical Assistant
Concorde Career College
Memphis, TN03-2019
High School Diploma -
Raleigh Egypt High School
Memphis, TN05-2012
Some College (No Degree) - Business Administration
Southwest Community College
Memphis, TNSkills
- MS Office proficiency
- Customer Support
- Point of sale systems
- Inbound and Outbound Calling
- Healthcare Expertise: Claims Processing, Medicare/Medicaid Knowledge, Patient Care Coordination, Subject Matter Expert
- Technical Skills: MS Office Expertise, Database Navigation, Medical Billing
- Soft Skills: Leadership, Strategic Thinking, Collaboration
Externship
During my medical assistant externship, my duties involved a blend of patient care, clinical tasks, and administrative responsibilities such as vital signs, prepare patients for examinations, and assist physicians during exams. Clinical tasks include drawing blood, administering injections, and performing basic lab tests. Administrative duties encompass scheduling appointments, updating patient records, handling billing and coding, and managing medical supplies.
Planned Employment Gap Nov 2015-June 2018
- Pregnancy Complications Prevented me from working fulltime., Resumed College in 2018
Timeline
Customer Service Associate Remote
NTT DATA Services
11.2021 - Current
Medical Assistant
Eye Surgery Group
01.2021 - 10.2021
Patient Care Advocate (Remote)
Accredo Specialty Pharmacy
08.2019 - 10.2020
Medical Assistant
Bartlett Medical Clinic
04.2019 - 08.2019
Administrative Assistant
Rust College (Work Study Program)
08.2014 - 10.2015
Medical Assistant Diploma - Medical Assistant
Concorde Career College
High School Diploma -
Raleigh Egypt High School
Some College (No Degree) - Business Administration
Southwest Community College