Marcella Kinzie
Fallbrook,CA
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
10
10
years of professional experience
Work History
Store Manager
Lowes Home Improvment
Oceanside , CA
02.2020 - Current
- Provides supervision and development opportunities for management and hourly associates
- Directs management team in facility operations, ensure compliance
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Developed strategies to maximize sales and profitability.
Store Manager
Home Goods
Solana Beach, CA
07.2018 - 02.2020
- Drives sales and financial performance, strategies to drive store profitability
- Directs management team in facility operations
Store Manager
Walmart
Vista, CA
04.2015 - 04.2018
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared staff work schedules and assigned team members to specific duties.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Established store tactics and strategies to achieve operational performance and sales goals.
Education
BS - Business Management
University of Phoenix
01.2008
Skills
- Recruiting and hiring
- Performance evaluation and monitoring
- Effective communication
- Talent recruitment
- Financial performance
- Team leadership
Accomplishments
- Created a people plan and reduced turnover from 97% to 80%
- Reduced shrink results by 10bps. Focused on back room processes and training of leadership
- Pick Up Program fill rate of 100% and wait time 5 minutes driving customer satisfaction.
Timeline
Store Manager
Lowes Home Improvment
02.2020 - Current
Store Manager
Home Goods
07.2018 - 02.2020
Store Manager
Walmart
04.2015 - 04.2018
BS - Business Management
University of Phoenix
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