MARCELLA MALOVAYS
Pharr,Texas
Summary
Qualified Desired Position with solid background in sales management. Successfully led teams to meet and exceed sales targets, while implementing effective strategies to boost customer satisfaction. Demonstrated strong leadership and communication skills, fostering collaborative team environment and driving consistent results.
Overview
8
8
years of professional experience
Work History
Sales Associate Manager
Dillards Department Store
05.2023 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
Shift Lead
Walgreens
06.2021 - 05.2023
- Open/ Closed the store in the absence of store manager, including all required cash handling, and ensuring the floor and stockroom are ready for business day
- Responsible for opening the back door of the store for deliveries.wCompleted product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registersÉModeled and delivered a distinctive and delightful customer experienceÉCompleted bookkeeping activities, including cash reports, cash counts, ledgers, and bill payment as necessary or as requestedÉAssisted with disciplinary issues and customer complaints with managementÉAssisted with coaching other team members to work with warehouse and vendor ordering processes as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries
- Promoted from Sales/Cashier to Shift Lead on October 2021
Area Supervisor
Ross Stores Inc
06.2017 - 06.2021
- Responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty
- Responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment
- Ensured proper merchandise presentation, and maintained a clean work area at all times.w
- Responsible for executing and supervising Company operational processes as neede
Education
High School Diploma -
PSJA Southwest Early College
05.2015
Skills
- Honest and dependable
- Stock management
- Goal oriented
- Territory management
- Multitasking and time management
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Accounting and bookkeeping
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Clear communication
Languages
Spanish
Professional Working
Timeline
Sales Associate Manager
Dillards Department Store
05.2023 - Current
Shift Lead
Walgreens
06.2021 - 05.2023
Area Supervisor
Ross Stores Inc
06.2017 - 06.2021
High School Diploma -
PSJA Southwest Early College
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