Summary
Overview
Work History
Education
Skills
References
Timeline
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Marcella Morrow

Nashville,TN

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

9
9
years of professional experience

Work History

Warehouse Associate/Courier

Federal Express
La Vergne, TN
07.2023 - Current
  • Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
  • Assisted in loading finished goods onto delivery vehicles as required.
  • Checked all outgoing shipments to ensure accuracy prior to dispatch.
  • Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
  • Used pallet jacks to move items to and from warehouse locations.

Delivery Driver

DoorDash
Martinsburg, WV
10.2022 - 07.2023
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Delivered food orders to customers in a timely manner.
  • Answered customer inquiries regarding menu items, prices and availability.
  • Coordinated with restaurant staff on order accuracy and pickup times.
  • Provided excellent customer service throughout the delivery process.

ICQA Warehouse Associate

Macys Logistics and Operations
Martinsburg, WV
06.2018 - 09.2022
  • Performed daily cycle counts to ensure inventory accuracy.
  • Conducted regular audits of inventory levels and storage locations.
  • Received, stored, picked, packed, labeled, and shipped products according to established guidelines.
  • Performed data entry into WMS system for new product arrivals and shipments outbound from the warehouse.
  • Investigated discrepancies between physical count versus computer generated reports and records.

Supervisor

Toys"R"Us
Hagerstown, MD
01.2017 - 05.2018
  • Directed and supervised team of 15 employees in daily operations.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Created new strategies for improving customer service standards within the organization.
  • Collaborated with other departments to coordinate workflow processes between teams.

Sales Associate/Supervisor

Bon-Ton
Hagerstown, MD
08.2015 - 01.2017
  • Supervised and trained sales associates in customer service, product knowledge, sales techniques, and store policies.
  • Developed strategies to maximize team productivity and profitability.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards customers.
  • Reviewed inventory levels on a daily basis and placed orders as needed.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

Education

High School Diploma -

Spring Mills High School
Martinsburg, WV
05-2017

Some College (No Degree) - Business Management

Penn Foster Career School
Scranton, PA

Skills

  • Inventory counting
  • Shipping and receiving
  • Freight Labeling
  • Assembly and production
  • Order Picking
  • Product verification
  • Team Supervision
  • Work Planning
  • Mentoring
  • Overseeing Daily Activities
  • Performance Improvement
  • Complex Problem-Solving
  • Coaching and Mentoring
  • Team Building

References

References available upon request.

Timeline

Warehouse Associate/Courier

Federal Express
07.2023 - Current

Delivery Driver

DoorDash
10.2022 - 07.2023

ICQA Warehouse Associate

Macys Logistics and Operations
06.2018 - 09.2022

Supervisor

Toys"R"Us
01.2017 - 05.2018

Sales Associate/Supervisor

Bon-Ton
08.2015 - 01.2017

High School Diploma -

Spring Mills High School

Some College (No Degree) - Business Management

Penn Foster Career School

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Marcella Morrow