Marcella Silva
Bethel,CT
Summary
Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Multi task, etiquette, posture, professional secrecy, respectful, punctual and hardworking.
Overview
6
6
years of professional experience
Work History
Office Assistant
JB Home Building Construction LLC
2022.10 - 2024.01
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Processed invoices and quotes by email when necessary.
- Handled payroll duties accurately ensuring all employees received their paychecks on time.
Local Market Store
Cashier & Associates
2018.04 - 2019.03
- Organized successful store events, attracting new customers and fostering brand loyalty among existing clientele.
- Evaluated and analyzed the effectiveness of marketing efforts, adjusting strategies as needed to maximize return on investment.
- Increased customer satisfaction by creating and implementing engaging in-store promotions and events.
- Established strong relationships with suppliers, ensuring consistent product availability at optimal price points for the business.
- Oversaw all aspects of store operations, including budgeting, staffing, inventory control, and sales performance analysis.
- Monitored social media questions and comments and appropriately responded.
- Met with vendors to assess products, inquire about services and negotiate pricing.
- Onboarded new team members and coached personnel in marketing tasks.
- Developed friendly relationships with customers.
- Team work.
- Issue resolution and customer support.
- Answering calls and costumer questions.
- Cashier service.
- Paper work.
- Payment to suppliers.
Education
No Degree - Law
Multivix University College
Brazil11.2020
High School Diploma -
Escola De Ensino Médio Renato Pacheco
Brazil11.2014
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Organizing and Categorizing
- Mail handling
- Appointment Scheduling
- Professional and mature
- Social media knowledge
- Filing and data archiving
- Relationship Building
- Valid Driver's License
- Invoice Processing
- Portuguese Fluency
- Typing
Portuguese/English
Portuguese as a first language, fluency in communication, writing and correcting grammatical errors.
Student of English as a second language, able to write, read, communicate and translate into Portuguese.
Languages
Portuguese
Native or Bilingual
English
Professional Working
Timeline
Office Assistant
JB Home Building Construction LLC
2022.10 - 2024.01
Local Market Store
Cashier & Associates
2018.04 - 2019.03
No Degree - Law
Multivix University College
High School Diploma -
Escola De Ensino Médio Renato Pacheco
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