Marcella Waters
Middletown,CT
Summary
Highly motivated, confident, hard working Paraprofessional with 5 years experience in a public school system with IB education and gaining 3 years assisting as a secretary, in addition to over 10 years of previous experience in customer service and sales. I am interested in a career change opportunity with a company willing to invest in my professional growth. I am confident my skills, dedication, and work ethic will bring success to any company.
Overview
18
18
years of professional experience
Work History
Paraprofessional
Middletown Public Schools
Middletown, CT
08.2019 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Substitute for the school secretary daily or when needed, performing various clerical duties for the school administration and teaching staff to maintain an orderly work environment,
Salon Owner/Operator
Self-employeed
Glastonbury, CT
03.2015 - 03.2019
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Jr. Stylist
Studio 325
Cromwell, CT
05.2013 - 03.2015
- Enhanced client satisfaction by providing personalized styling services and recommendations.
- Fostered a collaborative work environment conducive to skill-sharing among colleagues.
- Proactively identified opportunities to upsell additional services like treatments or color applications during consultations, increasing average ticket value per visit.
- Maintained up-to-date knowledge of industry trends and techniques to provide cutting-edge styles for clients.
Sr. Sales Associate/Assistant Store Manager
Dots Clothing Store
Middletown, CT
06.2006 - 12.2010
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment among team members.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Maintained inventory, money handling, attended conference calls, and showcased creativity with decor and design displays.
Education
Cosmetology
Marinello School of Beauty
Meriden, CT01.2013
High School Diploma -
Middletown High School
Middletown, CT06.2004
Skills
- Behavior Management
- Effective Communication
- Time Management
- Data Entry
- Organization
- Attention to Detail
- Scheduling
- Office Assistant
- customer Service/ Sales
- Special Education Assistance
Timeline
Paraprofessional
Middletown Public Schools
08.2019 - Current
Salon Owner/Operator
Self-employeed
03.2015 - 03.2019
Jr. Stylist
Studio 325
05.2013 - 03.2015
Sr. Sales Associate/Assistant Store Manager
Dots Clothing Store
06.2006 - 12.2010
Cosmetology
Marinello School of Beauty
High School Diploma -
Middletown High School